Aztec Performance Ltd

iTrader: (234)

Just received an email from ebay/paypal. Have removed £150 from my account as they believe a buyer used a unauthorised credit card. The item was sold (and cleared early September and ebay/paypal now require a tracking number although the buyer has already confirmed receipt of the item. I had a tracking number for the item and got rid of it as soon as he confirmed he had received it.

Now I have a choice....supply a tracking number or admit liability.

Any experience of this? I never thought it was possible to get ripped off once the money was clear?

Also any chance the Post Office has a record of the parcel?

Bob

Freak

paypal seller protection requires proof of posting+trackable posting.
No way around it- if you have lost the number then nothing you can do about it!
I have a box of every recorded delivery slip from the last 12 months, just in case someone tries this on.

Aztec Performance Ltd

iTrader: (234)

I tend to keep the receipts until the buyer has confirmed he/she has taken delivery. I was totally unaware of this type of fraud.

Bob

Aztec Performance Ltd

iTrader: (234)

So I could get money taken out of my account for all those people who paid by paypal and collected the items, or those who I met up with to give them the items?

Freak

Its in their T&C somewhere
They can pull it from your account at any time yes if they suspect fraud.
Check your sent/recieved emails- it may be in there somewhere?

Aztec Performance Ltd

iTrader: (234)

just checked my inbox and its not there. Its not well known that you should keep the tracking number even after confirmation from buyer of sucessful delivery or not to accept payments via paypal and let somebody collect the item.

You can however send to an unconfirmed address

Bob

ALi-B

iTrader: (1)

Nasty. I think my mate has lost a few hundred quid on a camera he purchased ona buy it now (20 available). He made contact with the seller and ageed delivery etc. Then he was notified by e-bay the sellers account and sale was suspended.

Hopyfully paypal should sort it if the camera doesn't urn up - if not...there's fraud protection on the credit card too

Ebay really is rife with dodgy people these days though

Aztec Performance Ltd

iTrader: (234)

Suprise. Suprise. The buyer still has a 100% active ebay account yet he's using a duff credit card (apparently).

From his feedback I can tell he's not actually brought that much. He brought a mobile from me and later sold it and a mobile from somebody else and sold that too. He has 100% feedback.

Now why would a fraudster send out the mobile phones which he sold? Why didnt he just pocket the money and keep the mobiles? All this for a couple of hundred quid?



Bob

Bash0rz

Happened with me but i provided a tracking number and STILL didnt get refund me as i sent it to an "unconfirmed address". The buyer used a stolen credit card to pay me via paypal

but

about month or so down the line - paypal came back to me and refunded me the ££ less a £7 admin fee

so alls not lost

Warwick-hunt

but what happens if you don't send your parcel tracked, i get plenty of parcels through ebay with no tracking numbers on, i've just recieved a dvd today and it was just sent second class post?

Aztec Performance Ltd

iTrader: (234)

Would assume that the buyer could, if he.she wanted to file a dispute and the oney would be removed from your a/c.

Bob

Warwick-hunt

i see what your saying bob, but there must be tons of stuff sent with out a tracking number, yet you do things correctly and get the hassle,

i waited over two weeks for some dvds from one seller and nothing came so i filed a dispute and 10 days later i got refunded so paypal aren't all bad

has the seller contacted you or vice versa, just a thought but i cancelled one credit card and paypal tried to use it but couldn't

Aztec Performance Ltd

iTrader: (234)

This sale was back in early september. He confirmed receipt of the item via email.

He wanted it in a hurry whilst I was awaiting a stylus pen for the phone (inc in sale) from my network provider. The network provider hasn't got the stylus out to me yet. Could it be that he cancelled his card afterwards as paypal only let you make a dispute within 30days?

Unfortunatley paypal dont give the option of forwarding evidence such as emails etc. They just want a tracking number.

Bob

SiDHEaD

Are you sure its not in your "sent items" on your email somewhere?

Aztec Performance Ltd

iTrader: (234)

Not in my email sys anywhere. Didnt send him a tracking number.

Bob

gsm1

It's probably worth calling Paypal and getting a better picture of what they actually suspect here. It may be that the buyer had his card used for other stuff and told his credit card company that it was all fraudulent usage.

Emailing Paypal for answers normally gets you nowhere and their procedure system online is a joke, you normally get 2 options of whether you're guilty or guilty.
Ask Paypal why the guy's account is still active?

apples24

iTrader: (1)

exactly why i no longer use paypal


they took 89 quid out of my acount when it was vertually empty


so now balance is negative and has been for couple mts

they can go **** themselfs ill only pay if they come physicly knocking my door, even then ill offer a fiver a week


i was gutted i sold a mobile phone no probs

same thing happens but they buyer claimed to paypal he never recieved and i never kept tracking number

paypal sucks i wouldnt advice it to anyone

maybe ok for purchasing though lol

Aztec Performance Ltd

iTrader: (234)

Thanks mate. Called them and they took account of what I said and asked for me to forward all correspondence.

Await their reply now.

Bob

fatherpierre

Paypal is sh1te. It's all part of the ebay rip off.

Scooby96

Contact the carrier as they must eb able to correspond the delivery address with a tracking ref!?

Aztec Performance Ltd

iTrader: (234)

Was sent via Royal Mail Special delivery. I know the delivery address, dispatch date, and the post office it was sent from. Dont think they will be able to give me the tracking number?

Sent paypal email evidence that the guy received the item and on my feedback he confirms he has received most (all except a low value item, which was advised at the time of sale).

He has sold the same item (for £7 less) which shows on his ebay transactions.

Paypal not bothered...they only want a tracking number!

Result -£150!!!

Bob

Aztec Performance Ltd

iTrader: (234)

Found the tracking number so should be resolved within 75days or so....minus handling charge of £7.

Bob

Aztec Performance Ltd

iTrader: (234)

They really do take the pi$$.

First they were going to take the money from my account because there was no tracking number available. Now I have provided it....

1) My a/c wasnt fully verified (is now...but whats that got to do with it)
2) Was sent to unverified address ( as stated on paypal its okay to send to unverified)

Anything not to reverse the chargeback.

I have provided them with:

1) proof of delivery
2) proof the buyer sold the same item I sold him
3) all email correspondence

What more do they want

ar$eholes, really are.

JoeyDeacon

On a slightly different note I had my ebay account hacked and hijacked a few weeks ago. My fault for having an easy to guess password but how many other people out there have simple passwords?

The guy was in Canada, changed all my details and started advertising paintball guns for sale. I was still able to get access to my account using my Passport (hotmail) account but everytime I cancelled the auctions and changed all the details he was immediately able to somehow change them back.

After chatting to an ebay representative I got my account reset but this took most of an evenings messing about. Then 2 weeks later I had ebay trying to charge me listing fees for all of these items so yet more hassle getting these charges removed from my account. I then had a mad panic as my paypal account has the same password but luckily nothing had been done to this account. i have now changed all my passwords to upper/lower/symbol/number type passwords.

The long and the short of it is I am never going to use ebay again due to the scammers and hackers. I guess ebay don't really care too much about these problems due to the amount of money they are making but surely they are going to have to eventually take notice and do something about it?