EddScott

Looked on the argos website for scalextric toys as they currently have all toys on special offer. The stated price for these toys is £68 and £71 pounds. However when progressing to the reserve and collect screen the price is actually £79.99 each.

I always thought that even if a price is wrong the shop had to sell the item at that price. I spoke to customer services who said Argos was not prepared to honour the price qouted irrrespective of what it says.

Am I wrong?

davegtt

iirc in the shop yes but on the web site they dont have to honour it. think thats correct

Senior_AP

They don't have to sell. Like anywhere, they can choose not to sell you a product for any reason they wish.

"Sorry sir, I don't like your Hi-Tec Silver Shadows - I'm not serving you"

......is perfectly legal. So it should be.

GC8

Unfortunately you are wrong. A price on a shelf or on the item itself is an 'invitation to treat' so its an indication of the price theyre looking for; you can offer whatever you like at the till; and they can choose to accept it or not.

Once payment is taken then they have formed a contract and its much harder for them to get out of; they have to establish that the mistake was obvious.

The principal is the same on t'internet; if they take your money at the lower price the contract is made and theyre bound to supply the goods.

Simon

MattN

Amazes me how people want cheaper goods but are quite prepared to try and con the shops, thereby increasing the cost in the long run.

If something had an extra discount you'd expect the shop to tell you. It has to work both ways.

If I see soemething with the wrong price I don't ask them to charge me the extra, and if I get it cheaper all the better, but, I don't complain actively try to buy it at the price I know is wrong. Not that I'm suggesting you are!!

Jap2Scrap

I see what Matt is saying but it does **** me off when goods are advertised at a price so you go out of the way to go to the shop only to hear, "Sorry sir, the advert contained a typo," or similar bullsh!t. Sometimes it's definitely a con to get you in the shop.

For the record, if I've picked up something in a shop and queried the price I don't think I've ever been refused service or charged the correct price. Sometimes I've said not to worry about it but on occasion I've had it at the lower price.

Remember, although they don't have to sell it to you at the lower price, or indeed at all, they are breaking Trading Standards Laws by having the shelf-edge ticket display a price different to that at the till. This law is to protect us. How many of you can recall the price marked of every item in your weekly shop. How would you know if they added 1p to everthing? When I got out of retail in 1995 the fine stood at £2000 per item incorrectly marked. Not, say, per type of soup, but per can! That's why a lot of shops won't refuse to sell it because you only have to mention the words "contravene trading standards," and they know that they'll have the TS down with their barcode scanners faster than you can say "ouch, I'm really going out of business and all for the sake of 50p."

EddScott

MattN - By not telling the shop the price is incorrect are you not conning them? Bit of contradiction there

I just didn't understand why the prices were different hence the call to them. They are offering 20% of fall toys until tomorrow. The scalex stuff was about 28%. Fair enough but I was under the impression that if a shop states a price it is obliged to pay it.

I bought my daughter some trainers a while back and the little tag said £15. I went to pay and was asked for £20. I said the tag says £15 and was told it was a mistake and the trainers were no longer on special. We had a mild argument and I paid £15. My arugment being the one mentioned - fair enough its not right.

GC8

In fairness to the bloke it looks like a web site f*ck-up; something for which Argos are renowned. Ive heard of a number of cases where they take the money; make the contract and then break it; relying on punters ignorance of the law.

Simon

Brendan Hughes

http://news.bbc.co.uk/1/hi/business/2864461.stm

noxid

The shopkeeper can just withdraw the good from sale.

Mica Blue

I once brought the Scalextric RMS software for about £11 after the shop stickered it up wrong. It was meant to be over £30 so I was happy!

EddScott

Are you a scalex fan? I would say the sets were for my child but at 3 years and female it doesn't quite work She's quite good though, bit of cotton wool under the trigger and she's full chat round the track.

The bbc link does explain things somewhat I guess.

Brother_Will

indeed most shops will honour a lower price (as long as its not ridiculously low) the thing that will put the shops back up is if you start quoting this trading standards **** at them

Brendan Hughes

The odd thing is, it appears from the law that if the difference is only slight, they could be hit by TS for illegally enticing you in with a low price. Yet if the difference is massive, they can claim it was an error. So in my interpretation the law's only on your side when it's not really worth arguing!

GC8

Dotn worry about that Ed! My daughter loves Scalextric, in fact; after I took the ladder down to the loft it was less than half an hour before I heard the cars going around!

Simon

Mica Blue

Indeed I am, Edd.

Infact you may recognise me, as I'm on Slotforum with the name Mk2 Escort

Drunken Bungle Whore

I was quite a tomboy (still am) and for my 13th birthday - when all the other girls were getting makeup etc - I got a scalextric! But as my parents hardly had any money, it was a second hand one from the charity shop. What I got was an early 1960's set with ALL the off track buildings and all still in its original boxes! It had 50ft of track as well!

I still have it and treasure it! We're finally moving house next year and one of the main things on the list of musts is - Must have a loft big enough to convert to a games room for the scalextric!

GC8

I had the four lane Scalextic for Christmas 1972; if it was all still boxed itd be worth a fortune!

EddScott

No way! , I'm scoobydriver (original eh?) good job I didn't blag and say I had a 22b or summat you got your scoob in your sig. Bit miffed about the Argos sets but no biggie really, did seem very cheap. Going to look to see what I can get from slotcity or similar for the same money.

DBW - Just finished my loft actually. Look after the old stuff as it can be very collectable.

Mica Blue

Yes that is me Although it is actually my Dad's Scoob lol

79.99 is still pretty cheap for a set 4. Not as impressive as £68.19, but still not bad.

If you can wait until after xmas, M&S might do the same thing as january this year (if we are lucky) and do 50% off. In January I got the Itailian job set from M&S for only 39.99!

EddScott

it is cheap for sure. Toys R Us were doing the le Mans set for 99.99 which seemed a good price but we had to buy rocking horse for my daughter and the scalex wouldn't fit

Thanks for the M&S tip. Might just buy one special offer set and see what happens in the new year.

Markus

This reminds me about an incident last year. I was on-site training, and during the break one of the chaps was looking at the best buy site, and found silly low price for a dvd player, something like $29 instead od $299. He ordered 4 of them. We did question whether they would turn up and he said they should, as the order had been processed and his CC had been charged, thus he'd entered into a contract with them.

Sure enough, two days later they turned up.

Slightly different as this was the US though.

I would have thought if your CC had been charged by amazon then they should honor the transaction. It's not your fault there was an error.

Jamo

iTrader: (23)

says it all really

GC8

The contract is made when they debit your card though. After that it gets a lot harder to avoid; that said, £7 for a £200 item is obviously extremely cheap and I wouldnt risk going to court even if theyd debited my card.....

Kiwi

I ordered a Sony Vaio Computer from Empire Direct for £649 which should of been £1049. They withdrew it from their website 6 hours after ordering it, however I did receive it for £649.

I am under the impression that once they have debited your card it is binding.

Lum

It is indeed. B&Q tried to get the money back off my mum after they mistakenly charged her 99p for a £119 christmas tree. It was priced at £119 but a cockup in the EPOS stuff meant they were recorded at 99p in the computer.
They got her phone number from somewhere and phoned up demanding the rest of the money, she told them to f off as they have a sign saying "check your change as mistakes cannot be rectified later"