The Orange Shop - Head Office Details?
#1
Scooby Regular
Thread Starter
The Orange Shop - Head Office Details?
Can anyone give me the Head Office details of The Orange Shop?
I need to get hold of someone, anyone, in Customer Services
Cheers
Pete
I need to get hold of someone, anyone, in Customer Services
Cheers
Pete
#3
Scooby Regular
Thread Starter
The Orange Shop sells a phone, that then turns out to be faulty.
The Orange Shop then says it will only take the phone back to repair if we pay them their costs!!!!!! WTF??????
It's like taking a dodgy kettle back to Dixons and then they want £20 off you to send it away!!!
IT UNACCEPTABLE!!
Now I am informed that the shops are not controlled centrally, but are franchised!
ie. NO Head Office to complain to ............... you are on your own!!
My advice would be to give them a WIDE WIDE berth if looking for a phone! Otherwise, ask for their returns policy!
Pete
The Orange Shop then says it will only take the phone back to repair if we pay them their costs!!!!!! WTF??????
It's like taking a dodgy kettle back to Dixons and then they want £20 off you to send it away!!!
IT UNACCEPTABLE!!
Now I am informed that the shops are not controlled centrally, but are franchised!
ie. NO Head Office to complain to ............... you are on your own!!
My advice would be to give them a WIDE WIDE berth if looking for a phone! Otherwise, ask for their returns policy!
Pete
#6
Scooby Regular
Join Date: Sep 2002
Location: The biosphere
Posts: 7,824
Likes: 0
Received 0 Likes
on
0 Posts
surely by selling you a faulty phone they have breached the "contract of sale" as defined in the Sales of Goods act?
http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm
http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
#7
Scooby Regular
Thread Starter
They could argue that the phone worked at the time of sale - so, we would accept a repair.
Its the charging of customers to fulfil their warranty promises which angers me!!
Pete
Its the charging of customers to fulfil their warranty promises which angers me!!
Pete
Trending Topics
#9
Scooby Regular
Join Date: Jun 2002
Location: Berkshire
Posts: 1,280
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by ajm
surely by selling you a faulty phone they have breached the "contract of sale" as defined in the Sales of Goods act?
http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm
http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm
The other option was for the customer to return the phone directly to the manufacturers service centre. It's quite common for the warranty on electrical items (especially something small like a mobile) to cover the cost of the repair including parts and labour but excluding transport/carriage costs.
#10
Scooby Regular
Thread Starter
Originally Posted by djuk
It's quite common for the warranty on electrical items (especially something small like a mobile) to cover the cost of the repair including parts and labour but excluding transport/carriage costs.
It is NOT common practise at all!!
Pete
#11
Scooby Regular
Join Date: Jun 2002
Location: Berkshire
Posts: 1,280
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by pslewis
When was the LAST time Dixons, Comets, Index, Argos or Currys CHARGED to return a small item for repair????
It is NOT common practise at all!!
Pete
It is NOT common practise at all!!
Pete
The situation you have here is that the Orange shop obviously doesn't do this and the repairs are done by the manufacturer. It would appear that they're offering to do the leg work for you and send it back for the warranty repair but obviously aren't going to do this 100% free.
The only way to get a completely free repair is going to be to send the phone to the manufacturer's service centre directly. You may not like this or agree with it but unfortunately thats going to be the way it goes
#12
Scooby Regular
Thread Starter
The Orange Shop offers a 12 month warranty - my contract is with THEM not Motorola (in this case) therefore I look to THEM to sort it FREE of charge!
Common Good Customer Service I would say?
Pete
Common Good Customer Service I would say?
Pete
#13
Scooby Regular
Join Date: Jun 2002
Location: Berkshire
Posts: 1,280
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by pslewis
The Orange Shop offers a 12 month warranty - my contract is with THEM not Motorola (in this case) therefore I look to THEM to sort it FREE of charge!
Common Good Customer Service I would say?
Pete
Common Good Customer Service I would say?
Pete
Have you checked the terms and conditions of the warranty with regards to the coverage of carriage or postage costs. If it is regarded as a parts and labour warranty you may find they're quite within their rights to charge you a nominal fee for transport to the service centre for warranty repair.
#14
Pete you old fogey
Orange retail (shops) are nothing to do with Orange (telephony provider)
i had this arguement with them a few years ago.. basically they have you over a barrell,, unless you do the following.
1) take the phone back, and request that under sale of goods act 1979 ammended the item be replaced with a working replacement.
2) object and state to shop manager / lacky that you are not leaving said shop until a satisfactory outcome reached.
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
4) after repeated requests to leave..... dont!!!
5) THE MASTER STROKE
6) when the shop call the bib to get you removed make sure you are arrested!!
7) on arrest, state to the shop manager, that you will be requesting that the matter be taken before the local magistrates court, and that you will be calling them/ there superior as witness in the case..
8) they will not want the publicity / good or bad, and the local manager will not want to explain to his area manager why they are being called for a cc
either way it solves two problems..
pete gets his daughters phone plight resolved.... and gets put away into a secure unit for the re.......... sorry got carried away there..
make a fuss pete
M
Orange retail (shops) are nothing to do with Orange (telephony provider)
i had this arguement with them a few years ago.. basically they have you over a barrell,, unless you do the following.
1) take the phone back, and request that under sale of goods act 1979 ammended the item be replaced with a working replacement.
2) object and state to shop manager / lacky that you are not leaving said shop until a satisfactory outcome reached.
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
4) after repeated requests to leave..... dont!!!
5) THE MASTER STROKE
6) when the shop call the bib to get you removed make sure you are arrested!!
7) on arrest, state to the shop manager, that you will be requesting that the matter be taken before the local magistrates court, and that you will be calling them/ there superior as witness in the case..
8) they will not want the publicity / good or bad, and the local manager will not want to explain to his area manager why they are being called for a cc
either way it solves two problems..
pete gets his daughters phone plight resolved.... and gets put away into a secure unit for the re.......... sorry got carried away there..
make a fuss pete
M
#15
Get down the shop and kick up a mother ******* stink.
The gimp who is in the role of manager will pollute their pants and cave in.
Or at least that's my experience of dealing with dickwads like that.
The gimp who is in the role of manager will pollute their pants and cave in.
Or at least that's my experience of dealing with dickwads like that.
#16
Scooby Regular
Thread Starter
I like the idea of making up a placard and standing there one Saturday - I've done that at MFI in the past
They said they would call plod ..... of course they didn't! They DID sort the problem however!
Anyone want a laugh and blockade the shop??
Pete
They said they would call plod ..... of course they didn't! They DID sort the problem however!
Anyone want a laugh and blockade the shop??
Pete
#17
Scooby Regular
Join Date: Sep 2002
Location: The biosphere
Posts: 7,824
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by pslewis
I like the idea of making up a placard and standing there one Saturday - I've done that at MFI in the past
#20
Scooby Regular
Join Date: Sep 1999
Location: In the garage or in bed
Posts: 7,278
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mart360
Pete you old fogey
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
Please don't get slung into jail, scoobynet would not be the same without you
#26
Scooby Regular
Join Date: May 2004
Location: www.sox-japoc.co.uk
Posts: 817
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by mart360
Pete you old fogey
Orange retail (shops) are nothing to do with Orange (telephony provider)
i had this arguement with them a few years ago.. basically they have you over a barrell,, unless you do the following.
1) take the phone back, and request that under sale of goods act 1979 ammended the item be replaced with a working replacement.
2) object and state to shop manager / lacky that you are not leaving said shop until a satisfactory outcome reached.
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
4) after repeated requests to leave..... dont!!!
5) THE MASTER STROKE
6) when the shop call the bib to get you removed make sure you are arrested!!
7) on arrest, state to the shop manager, that you will be requesting that the matter be taken before the local magistrates court, and that you will be calling them/ there superior as witness in the case..
8) they will not want the publicity / good or bad, and the local manager will not want to explain to his area manager why they are being called for a cc
either way it solves two problems..
pete gets his daughters phone plight resolved.... and gets put away into a secure unit for the re.......... sorry got carried away there..
make a fuss pete
M
Orange retail (shops) are nothing to do with Orange (telephony provider)
i had this arguement with them a few years ago.. basically they have you over a barrell,, unless you do the following.
1) take the phone back, and request that under sale of goods act 1979 ammended the item be replaced with a working replacement.
2) object and state to shop manager / lacky that you are not leaving said shop until a satisfactory outcome reached.
3) tell all customers who enter of your dissattisfaction, (dosnt always work, most people think your a nutter and wont get involved)
4) after repeated requests to leave..... dont!!!
5) THE MASTER STROKE
6) when the shop call the bib to get you removed make sure you are arrested!!
7) on arrest, state to the shop manager, that you will be requesting that the matter be taken before the local magistrates court, and that you will be calling them/ there superior as witness in the case..
8) they will not want the publicity / good or bad, and the local manager will not want to explain to his area manager why they are being called for a cc
either way it solves two problems..
pete gets his daughters phone plight resolved.... and gets put away into a secure unit for the re.......... sorry got carried away there..
make a fuss pete
M
Head office: The Chase, John Tate Road, Foxholes Business Park, Hertford, SG13 7NN, 01992 505000
Hope that helps.
#27
Scooby Regular
Join Date: Sep 1999
Location: In the garage or in bed
Posts: 7,278
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by BrynO
Not quite true that, Orange shops are 100% owned and managed by Orange and are not franchises, there are however a load of Orange dealers out there who are supported by Orange but not Owned by them, they trade under different names, but usually have Orange plus their own trading name over the door. If it was deffo an Orange shop you bought from, then here is where you will find them;
Head office: The Chase, John Tate Road, Foxholes Business Park, Hertford, SG13 7NN, 01992 505000
Hope that helps.
Head office: The Chase, John Tate Road, Foxholes Business Park, Hertford, SG13 7NN, 01992 505000
Hope that helps.
I had a problem in an "ORANGE" shop near where I live as in a big white and Orange shop selling nothing but Orange phones in the main high street like this
But not this shop but looks the same.
I don't need to go into details of problem but when I complained to orange about said problem and shop was told straight away that they are run by a franchise so I would have to take it up with them not Orange!!
Could you explain that one for me then ??
#28
Scooby Regular
Join Date: May 2004
Location: www.sox-japoc.co.uk
Posts: 817
Likes: 0
Received 0 Likes
on
0 Posts
Huxley, sounds like it was defo one of the 'dealers', can be branded Orange and sell only Orange Phones, but they are not owned by Orange (although O do own a share in some of them such as Mainline Communications).
Only Orange Retail stores are 100% owned.
Pslewis, If it's of any use, tell me the location and I'll tell you if its an Orange owned store or not, I have a store list on my desk.
Only Orange Retail stores are 100% owned.
Pslewis, If it's of any use, tell me the location and I'll tell you if its an Orange owned store or not, I have a store list on my desk.
#29
Scooby Regular
Thread Starter
Cheers mate - it was bought at the Maidenhead Store, Nicholsons Walk (I think?)
However, Basingstoke is the one who is telling me they want me to pay for them to send it away
If they are BOTH owned by Orange then I will be in I reckon!!
Pete
However, Basingstoke is the one who is telling me they want me to pay for them to send it away
If they are BOTH owned by Orange then I will be in I reckon!!
Pete
#30
I had a similar problem with Orange themselves on a SE P800 that I had had 7 months on a contract and it crashed and the Bluetooth then wouldn’t work .when I approached Orange they said that they only warranty these phones for 6 months as they don’t think that they will be reliable after that period (apparently not allowed to use them outside in the rain!) and that the sales of goods act has been replaced by European legislation that says they can do this and you have to then go to the manufacturer of the product for any remaining warranty! I went to SE and they said I had to get it to a service centre 40 miles away and I could be with out the phone for a month or more if it needed to go back to the factory! Orange just don’t care even if you are a contract customer.
I posted this on Scoobynet and a number of other people said that they had had very poor customer service from Orange. Good luck but in the last contract year I had endless battles with Orange and found their attitude is very poor
I posted this on Scoobynet and a number of other people said that they had had very poor customer service from Orange. Good luck but in the last contract year I had endless battles with Orange and found their attitude is very poor