jods

World Class Support - Not, I don't think they would have picked up that my Thanks for all your help was said with a bit of an edge


[ Tue, Aug 23, 2005 4:17 PM] -- Status Message
Your request has been submitted to HP. We are working on your problem and will contact you online mostly in two minutes or less (Monday-Friday, between 9am and 3am Greenwich Standard Time). If you need immediate help, please call the telephone number on your HP Service contract, or go to http://www.hp.com/cpso-support/guide/psd/cscemea.html to find the phone number of the HP customer care center to call.
[ Tue, Aug 23, 2005 4:17 PM] --
For reference, your Case ID is 1208493289
[ Tue, Aug 23, 2005 4:17 PM] -- Status Message
Support analyst Anupama Venkatesh has been assigned to your request.
[ Tue, Aug 23, 2005 4:18 PM] -- Anupama Venkatesh
Hello Mark, thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. My name is Anupama and I see you have a query regarding your HP LaserJet 1320 Series printer. I am going to take few moments to review the information you submitted and will message you at the earliest.
[ Tue, Aug 23, 2005 4:19 PM] -- Anupama Venkatesh
Please let me know the exact model of the printer you are experiencing this issue with.
[ Tue, Aug 23, 2005 4:19 PM] -- Mark Jordan
Hi, It is actually about my OfficeJet D145
it wasn't available in the drop down box
[ Tue, Aug 23, 2005 4:19 PM] -- Anupama Venkatesh
Thanks for confirming.
[ Tue, Aug 23, 2005 4:22 PM] -- Anupama Venkatesh
The product you are experiencing issues with is a product that is not currently supported in this Instant Support Team. Unfortunately, I need to inform you that I am not provided with the training that would enable me to assist you with this product.
In order to provide you with the appropriate support, please contact our HP Commercial Solutions Center contact number for your area at the following web page: http://welcome.hp.com/country/us/en/wwcontact.html

You may also wish to search for solutions from the HP search website: http://search.hp.com/ or the HP support forums at http://forums.itrc.hp.com
We regret any inconvenience this may cause.
Thank You!
Anupama
[ Tue, Aug 23, 2005 4:23 PM] -- Mark Jordan
Is that it then - that's the level of support I get?
[ Tue, Aug 23, 2005 4:24 PM] -- Mark Jordan
I am not a commercial customer
They will refer me back to you
Is there anyone else who HAS been trained on the desk ?
[ Tue, Aug 23, 2005 4:25 PM] -- Anupama Venkatesh
Mark, I understand your requirement and importance of the printer.
[ Tue, Aug 23, 2005 4:25 PM] -- Anupama Venkatesh
The product you are experiencing issues with is a product that is not currently supported in this Instant Support Team. Unfortunately, I need to inform you that I am not provided with the training that would enable me to assist you with this product.
[ Tue, Aug 23, 2005 4:25 PM] -- Anupama Venkatesh
In order to provide you with the appropriate support, please contact our HP Commercial Solutions Center contact number for your area at the following web page: http://welcome.hp.com/country/us/en/wwcontact.html
[ Tue, Aug 23, 2005 4:25 PM] -- Anupama Venkatesh
We regret any inconvenience this may cause.
[ Tue, Aug 23, 2005 4:26 PM] -- Mark Jordan
Ok - Thanks for all your help
[ Tue, Aug 23, 2005 4:28 PM] -- Anupama Venkatesh
You are welcome.
[ Tue, Aug 23, 2005 4:28 PM] -- Anupama Venkatesh
I will send you the close request for this session now. Please confirm the closure.
[ Tue, Aug 23, 2005 4:28 PM] -- Anupama Venkatesh
Mark, I am going to close this support request at this time. If you should need assistance in the future please revisit our Instant Support Program. Thank you again for contacting Hewlett-Packard and have a great day! Anupama
[ Tue, Aug 23, 2005 4:29 PM] -- Anupama Venkatesh
Unsupported product. Suggested to contact voice support.
[ Tue, Aug 23, 2005 4:29 PM] -- Anupama Venkatesh
The support analyst would like to close your assisted service request. If your question has been resolved. You can click here to close it..If this did not answer your question, please submit the reason and we will provide you with more assistance.

SJ_Skyline

I've seen better support in a pair of socks!

That rivals NTL!

The Zohan

What a farce!

Champangne money (to purchase) for lemonade service!

mart360

whats wrong with your printer?? i am looking at mine as we speak!!


M

Reality

So - Do you think you were "talking" to a person or a computer ?


I'd vote for Machine (and one in Delhi at that )