Does anyone have to use a script when answering the phone at work?
27 April 2007, 08:52 PM
#1
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Does anyone have to use a script when answering the phone at work?
ie
"Hello Scoobynet, Paul speaking".
They've just been introduced at work and i hate it.
"Hello Scoobynet, Paul speaking".
They've just been introduced at work and i hate it.
27 April 2007, 09:23 PM
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If your phone is one of the latest hand sets you should be able to record a set message. That way if Daniel ***** from accounts phones you can ignore him and phone back when its convenient.
27 April 2007, 09:42 PM
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What kind of a 'job' do you actually do then.
27 April 2007, 09:59 PM
#5
Good comeback
I had to do all that sort of stuff 15 odd years ago, until I got to the point where I never answered 'hunt groups'.
Its much nicer just picking up the phone and saying your name only.
I do feel for people, when you call and they are out of breath by the time they have got through the stupid spiel.
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27 April 2007, 11:42 PM
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29 April 2007, 01:43 PM
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29 April 2007, 08:05 PM
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29 April 2007, 08:08 PM
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"Upminster I.E.C.C, signaller speaking"
And if you dont, they do random voice audits your in deep trouble.
There is a whole host of things i HAVE to say to the letter
Also you can receive up to 200 calls on a busy day
And if you dont, they do random voice audits your in deep trouble.
There is a whole host of things i HAVE to say to the letter
Also you can receive up to 200 calls on a busy day
30 April 2007, 08:56 AM
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30 April 2007, 09:04 AM
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As I don't speak very good Thai, I generally don't have to answer the phone
If someone rings me on the mobile they get either a 'hello' or a 'what', depending on what mood I'm in
If someone rings me on the mobile they get either a 'hello' or a 'what', depending on what mood I'm in
30 April 2007, 09:04 AM
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About 7 years ago, they introduced one where I used to work "Welcome to O2 member services national accounts, Abdabz speaking how can I help you?" and when you were finished "Thankyou for calling O2, is there anything else I can help you with"... 
"Member services"... I felt like a member just saying it... As for "anything else I can help you with"... 99.9999% of customers chuffing hated it me included!
I refused to do it... I told my "supervisor", (nothing super about her I can tell you) that my customer service skills lay in my personal style and approach (no not a rude type) and I wouldn't be a battery hen.
I got promoted soon after and got away from the customer service 'shop floor'
"Member services"... I felt like a member just saying it... As for "anything else I can help you with"... 99.9999% of customers chuffing hated it me included!
I refused to do it... I told my "supervisor", (nothing super about her I can tell you) that my customer service skills lay in my personal style and approach (no not a rude type) and I wouldn't be a battery hen.
I got promoted soon after and got away from the customer service 'shop floor'
30 April 2007, 11:20 AM
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About 7 years ago, they introduced one where I used to work "Welcome to O2 member services national accounts, Abdabz speaking how can I help you?" and when you were finished "Thankyou for calling O2, is there anything else I can help you with"...
"Member services"... I felt like a member just saying it... As for "anything else I can help you with"... 99.9999% of customers chuffing hated it me included!
I refused to do it... I told my "supervisor", (nothing super about her I can tell you) that my customer service skills lay in my personal style and approach (no not a rude type) and I wouldn't be a battery hen.
I got promoted soon after and got away from the customer service 'shop floor'
"Member services"... I felt like a member just saying it... As for "anything else I can help you with"... 99.9999% of customers chuffing hated it me included!
I refused to do it... I told my "supervisor", (nothing super about her I can tell you) that my customer service skills lay in my personal style and approach (no not a rude type) and I wouldn't be a battery hen.
I got promoted soon after and got away from the customer service 'shop floor'
Les
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