New arm for Oakleys
28 April 2007, 09:25 AM
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New arm for Oakleys
Hello
I bought some Oakleys a fair few years agi and have snapped the arm on them. Does anyone know how I can tell which model I have and then where I can get a replacement arm ?
Dave
I bought some Oakleys a fair few years agi and have snapped the arm on them. Does anyone know how I can tell which model I have and then where I can get a replacement arm ?
Dave
28 April 2007, 12:04 PM
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Here's a pic....
Doesnt say anything on the inside of the frames. Arms just say "Made In USA, R (1)" and "Jacket, L (4) on them.
Doesnt say anything on the inside of the frames. Arms just say "Made In USA, R (1)" and "Jacket, L (4) on them.
Last edited by druddle; 28 April 2007 at 12:06 PM. Reason: More details
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28 April 2007, 12:30 PM
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28 April 2007, 12:33 PM
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LOL, I know..quite sad eh.. but in my defence I've been wearing Oakley's for the better part of 20 years.. wouldn't trust my eyes to anything else, and I've found nothing else touches them with regards to lens quality. Matter of personal opinion though I guess.
28 April 2007, 12:44 PM
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I had a pair of eye jackets, an arm broke one day about 6 years after I'd bought them.
Phoned Oakley, they gave me an address to send them to with a cheque for £10 which put them under warranty for another year, they called me and said that the colour was no longer available, so i chose a new colour and they replaced the entire frames and polished the lenses up a treat for me :-)
THAT'S CUSTOMER SERVICE
Phoned Oakley, they gave me an address to send them to with a cheque for £10 which put them under warranty for another year, they called me and said that the colour was no longer available, so i chose a new colour and they replaced the entire frames and polished the lenses up a treat for me :-)
THAT'S CUSTOMER SERVICE
28 April 2007, 06:06 PM
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Go to a decent opticians that sell Oakleys & they should have a return box - you just pop 'em in & post off to Oakley - the box is pre-addressed - dead simple, just fill in your contact details.
Generally they charge for lenses, but repair or replace the frames free of charge.
Generally they charge for lenses, but repair or replace the frames free of charge.
28 April 2007, 06:22 PM
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I just sent my X-Metals back to Oakley for repair as 2 of the screws that hold them together kept falling out. They were way out of warranty and I had no box or receipt, but they fixed them free of charge for me anyway.
I forget the address but I emailed them via their customer services page on the main Oakley website - and they sent me instructions for what to do.
Edit: Oh wait here's the email they sent me.
I forget the address but I emailed them via their customer services page on the main Oakley website - and they sent me instructions for what to do.
Edit: Oh wait here's the email they sent me.
You need to send your glasses to the address below, with a cover letter explaining what has happened or what you would like us to do, when you got them, a return address and a daytime telephone number.
Your Oakley Eyewear is covered by a one year Warranty from the date of purchase.
Scratched lenses and accidental damage are not covered under the warranty.
We will quote for non-warranty repairs after inspection.
Lens replacement on all models other than M-Frame, Pro M-Frame, Half Jackets and Goggles must be carried out by Oakley. We do not send lenses out.. For the aforementioned items; replacement lenses are available from any Oakley stockist.
Charges will vary depending what the problem is and the age of the glasses.
Please allow 15 working days from when we receive your item before chasing a repair.
Warranty / Repairs Department
Oakley UK Ltd
Ellipse House
Iceni Court
Letchworth Garden City
Hertfordshire
SG6 1TN
Your Oakley Eyewear is covered by a one year Warranty from the date of purchase.
Scratched lenses and accidental damage are not covered under the warranty.
We will quote for non-warranty repairs after inspection.
Lens replacement on all models other than M-Frame, Pro M-Frame, Half Jackets and Goggles must be carried out by Oakley. We do not send lenses out.. For the aforementioned items; replacement lenses are available from any Oakley stockist.
Charges will vary depending what the problem is and the age of the glasses.
Please allow 15 working days from when we receive your item before chasing a repair.
Warranty / Repairs Department
Oakley UK Ltd
Ellipse House
Iceni Court
Letchworth Garden City
Hertfordshire
SG6 1TN
Last edited by Iwan; 28 April 2007 at 06:36 PM.
28 April 2007, 09:37 PM
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Broke an arm off my 6+ yr old Oakleys so got a pre-paid returns box from an Oakley outlet and posted them off.
Got an email from them saying if I took out an extended warranty (£14 I think) they would fix them.
What I received back was a brand new pair with my lenses fitted
Was worth even penny.
Got an email from them saying if I took out an extended warranty (£14 I think) they would fix them.
What I received back was a brand new pair with my lenses fitted
Was worth even penny.
28 April 2007, 10:54 PM
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I had some eye jackets that were about 6 years old and the coating on the lenses started peeling off, sent them back and they said they didn't have any spares for them, did I want a third off any new pair
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