Simon C

I'm currently trying to log a call for a fault with my phone line. Their answermachine has ever so kindly informed me it will take 20 mins or more to answer me!!!

FFS if I kept customers waiting 20 mins I'd be a dead man and bankrupt.

Simon C

IT just gets better.

I have just been informed by some guy in India that Virgin don't support data calls over the land line. Fooking great.

This means that if I get a phone call for a support issue, I can't dial in to the customer and sort it out EVER!!

Which effectivle takes me and any other of the engineers how have Virgin /NT Hell out of the on call system.


Thank **** I'm moving to an area that doesn't have NTL, looks like I'll be back with BT and Sky.

pimmo2000

iTrader: (6)

I was listening in on the Indian calls and **** me do you people abuse those guys !!

Given they are ****, but I cant speak another language well enough to technically support it, even badly

Simon C

Theres a moral here





Move the call center back to the UK to support the UK customers.

Sorry I expect to be understood on a phone call, even more so on a tech call.


Thankfully I'm moving to an area that doesn't have NTL in so I'm going to be a sky customer, and work are now going to be installing and paying for all 6 engineers to have BT lines.


Good bye NThell. Now I get sky 1 back too.

apples24

iTrader: (1)

i would say that prob that hairy git richard branson is regretting buying ntl as its been a fooking nightmare since he owned it, took us 1.5 hrs on hold to get through to them, loss of lots channels etc, needless to say we have now ordered sky and called to cance ntl, another 40 min wait lol