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Old 21 September 2007, 01:08 AM
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wwp8
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Default HELP what shall i do?

a few years ago i enquired for a loan with loans.co.uk.
never went with it as it was expensive.

anyway had a letter from them beginning of this month, said that my details were among a few others which were sold to 3rd parties company. and i could also be part of an identity fraud.

they gave me a piece of mind offer with creditexpert.co.uk
which i applied for, i was supposed to get a pin number to access my info. which never came and i now forgotten,. however had an email and a txt from CE. saying that some movement has happened to my details. i am pissed off as i can't access to see what happened ..

i wanna know if someone has taken my identity to do something , what can i do about it?
Old 21 September 2007, 01:19 AM
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Sonic'
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I used to have something similar with Experian, possibly same company

I used to get a text message roughly once a month I think it was saying that movement had happened to my details too

Turns out it was Orange from my contract phone, on checking no details had actually been 'changed' as such, except monthly payments to Orange

In the end I could no longer log in for some reason, I couldnt email them because I couldnt log in, and every time I phoned them up I couldnt get through so i cancelled my access
Old 21 September 2007, 01:31 AM
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i just hope its that, even though mine is from o2, and payment is from carphone warehouse
Old 21 September 2007, 08:30 AM
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MattN
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surely all you need to do is contact creditexpert and get your login details?
Old 21 September 2007, 08:49 AM
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Originally Posted by MattN
surely all you need to do is contact creditexpert and get your login details?
You wouldn't believe how hard it is to get hold of these people Matt

I have worked in Experian & Equifax too, they have hundreds of staff just answering the phones, but I could never get through to them
Old 21 September 2007, 09:27 AM
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Things are better now, I have spoken tocredit expert recently and they were quite helpful.

It's a bitch getting incorrect data removed though. You have to threaten them with the data protection act..




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