Why is it they have to be so over-technical?


I mean what was wrong with a thermocouple, and a pilot light?

I mean, ok a fluefan, a flame sensor, a few thermistors, variable gas valve, and a overheat switch. That's fine, one can codge a very simple and highly reliable analogue or logic-gate control system to work that (well, I could, but then my degree is mainly based on industrial control systems ).


But Noooooooo.

We have to have a software driven microprocessor control systems doing various lar-de-dar fannying about, like letting you freeze to death for 15mins whilst the condensate trap fills up and run a fan with a built in PCB with more elctronics inside than a CD player...christ, its FAN, why the hell does it need such complex control circuits to monitor speed and adjust it????

To add insult, with all this wonderful software coding thats been implemented, why bother to test it when it can be updated as and when things **** up and customers ring in freezing their nadgers off? Oh and just to punish me for buying a top of the range boiler with a SEDBUK cat A (my ****) to save 10 sodding percent in energy only for the fancy lar-de-dar software that control the thing to be full of coding bugs.

Conseqentally I have aboiler stuck in "Air purge mode" Oh for chirst's sake....whats wrong with the auto-air vent at the top of the heat exchanger?? That not good enough? It was on every boiler made for the past thrity odd years!!!!

So, ok, I have a boiler that is stuck in a perpetual loop of cycling the pump on and off and giving me no heat, caused by a software bug, no doubt coded by a outsourced monkey who probably at some point drove an Impreza (mid-life crisis). Now, one would think the reset button would make it exit this perpetual loop that should only last 8 minutes. Like rebooting your PC, its only software - right? But noooooo, the reset button doesn't actually reset the boiler's software, nor does killing the power. So what is the use of a reset button that doesn't reset the sodding boiler?




As you can probably guess by now, I'm sat here freezing my nads off. On what is a bloody cold night.


Thankfully Worcester-Bosch do have a 24hour call line, so top stuff there So the "engineer" (real world job decription: smart-arsed kid with a corgi badge and a laptop - i.e a boiler technician ) will be round sometime tomorrow. To either change the PCB or upload some new software to it, no doubt involving seveal runs to the van for "parts" which is actually to phone base to find out what he's supposed to do to fix it. So credit is due to that it should be up and running tomorrow....unless it snows and all the feejits that can't drive in snow ruin our transport infrastructure by attempting to drive (yet again).

I wouldn't mind, but it did the exact same thing last year. So, yes this boiler "may" save me 10% on fuel bills. Pity I'll have to spend that 10% on fixing the damn thing.


Sorry about that...just had to "purge" that bit of anger. Luckily I don't do what my boiler does and try and "purge" all the time.

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It saves you 10% on your bills by being broken 10% of the time

 

Nicely purged

 

Having fits of rage helps keep me warm

 

You can fix most of the things yourself -- like swapping the PCB if it is out of guarantee and you don't have British Gas homecare.

Steve

 

But Noooooooo.

Nice one, had me laughing my warm, toastie *** off.

Hope its fixed tomorrow.

 

We changed the PCB ourselves in our two year old boiler when it went wrong

When I say 'we' I actually mean Bob changed it I've just asked him if it was easy and he says it was "a piece of p*ss"

 

BTW we paid approx £90 for the PCB from the Plumb Centre via a friend who works there

 

Well I'm being a bit sly: It had the exact same problem that was supposed to have been fixed when it was under warrantee. Obviously it hasn't been fixed as its gone wrong again, so I'm going push for it to be fixed for free.

It had a new PCB back then too (the PCB is less than 12months old - so that alone should by rights last for at least 12months from its installation date).

The worst is I have to pay for a call out as well as another £100 PCB, either way, I "should" have a warm house again tomorrow (fingers crossed)

 

The forecast for tomorrow is REALLY cold with snow

 

You may get away with the 12 month warranty thing but you will probably find they wriggle out of it with an 'it was only covered until the end of the original warranty sir'.

Hope you get sorted tomorrow - its a real pain.

 

Great timing - eh?

 

 

Poor Ali. This is karma for boring us unnecessarily with over-technical rants.

 

Maybe so

One new PCB later and its up and running again.

Hopefully this will be third time lucky. Fixed for free as parts do carry 12month warrantee, and the PCB was less than 12months old.

So ok, Worcester's boilers maybe a bit on the buggy side, but I can't knock the customer service - up and running again in less than 24hours

 

Good for you SM

Karma