Computer Stupidities
20 January 2008, 08:14 PM
#1
Scooby Regular
Thread Starter
Join Date: Sep 2006
Location: Somewhere on a football field in Yorkshire
Posts: 869
Likes: 0
Received 0 Likes
on
0 Posts
Computer Stupidities
20 January 2008, 09:27 PM
#2
Scooby Newbie
Join Date: Aug 2005
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
good read 
I work on a helldesk 1 day per week and do 2nd line support the rest.
we regularly take calls like this one from that webpage :
"
Customer: "Hi, my manager's computer isn't working, and she asked me to call you."
Tech Support: "Ok, what's happening? Is there an error message?"
Customer: "Oh, I don't know. She just said it wasn't working. Can you fix it?"
We do IT support in a hospital, it's usually secretaries ringing up about an error that a doc has told them about....of course they have NO details, not even which computer it was on....and of course we are expected to fix it.
I've worked in 4 different IT departments now, including financial and manufacturing backgrounds, and the NHS seems to have the most dumb user base. Alot of them cant even log on.
I work on a helldesk 1 day per week and do 2nd line support the rest.
we regularly take calls like this one from that webpage :
"
Customer: "Hi, my manager's computer isn't working, and she asked me to call you."
Tech Support: "Ok, what's happening? Is there an error message?"
Customer: "Oh, I don't know. She just said it wasn't working. Can you fix it?"
We do IT support in a hospital, it's usually secretaries ringing up about an error that a doc has told them about....of course they have NO details, not even which computer it was on....and of course we are expected to fix it.
I've worked in 4 different IT departments now, including financial and manufacturing backgrounds, and the NHS seems to have the most dumb user base. Alot of them cant even log on.
Thread
Thread Starter
Forum
Replies
Last Post