Huxley

What a total waste of space

They could not sort their head from their **** in our opinion; by the way, they have mucked us about just trying to buy a TV FFS

Ordered a 40" LCD over 2 weeks ago and got all the details of the order and they said delivery within 14 days, yeah right, don’t hear a thing for two weeks and HC rings them to find out what’s going on they turn round and say oh sorry we are having problems getting them at the moment but we can do a Saturday delivery this week!!! so we tell them to change the delivery address from the work address to the home one, yep that’s no problem, it will be delivered to this address between 10 & 2 pm 2pm comes and goes

Phone them up to find out what’s going on only to find out they have tried to deliver it to the wrong postcode "F**kwits and it will go down as a failed delivery and they will have to re arrange the delivery in 5 days FFS

As it's your mistake can you arrange someone to call us on Monday to sort this out, only to be told by some stupid bint that she can't do that "We have to call" I tell her it's their fcukup so why cant they call us, she said they won't, it's down to us to call them, but surely you have a pen on your desk and a piece of paper don't you ? well put our number on it and stick it on someone’s desk in front of their pc to call us back ! "No can't do that"

So I said stuff it I want a refund then only to be told we can't do that as we don't know if you have received the item or not

At this point I flipped

I have now ordered one from PIXmania, cheaper and with a 2 year warranty "lets see what happens with this order"

Wish

iTrader: (2)

Oh god !!! out of the frying pan, in all that.



John Lewis are the only people

Boro

iTrader: (1)

Did you order it online?

Beastie

iTrader: (2)

Pixmania has been good for me - no probs.

pslewis

Dixons .... same shower as Currys and PCWorld.

Customer Service is totally, utterly abysmal ..... John Lewis with a Price Match is where to shop.

We can only hope that DSG Retail go out of business ..... their remarkably bad Customer Service should be their downfall - you may have missed it, but they told me to take them to court as they wouldn't fix my TV!!

Staggeringly bad .... do NOT shop at Currys, Dixons or PCWorld - lets stop them treating customers so badly!

Iain Young

I've had nightmares getting stuff from Pixmania. Wouldn't touch them with a very long bargepole. Ordered a monitor from them, (for next day delivery) and only finally got them to cancel the order and refund my money 8 weeks later when it still hadn't turned up...

dpb

Just a minute, these stores wouldnt have grown the way they have if it wasnt for the psLewis of the this world ..!

Huxley

Yep ?

The thing that makes me laugh is that PIXmania can deliver it quicker "hopefully" than Dixons and it will be shiped to me by Curries part of the same group

We will see what happens on Thursday

Boro

iTrader: (1)

As you ordered it online, you will have something called "Distance Selling" rights, which i think are something like 14 days to return the unwanted item, so you shouldn't have a problem getting it back to them and getting a refund.

ScoobyWon't

Reading this reminds me, I ordered an SD card last week. Wonder where that has got to?

pslewis

Pixmania - now owned by the same company who own Currys, Dixons and PCWorld - expect their top level of corporate Customer Service!!

windyboy

I ordered a LCD from Tesco's online just after Christmas and the delivery time they gave me was "between 10:09pm and 10:09pm" on a Friday night !! needless to say it wasn't delivered 10:09pm and couldn't be delivered until the next Wednesday as it was at the courier's and all of their delivery runs were full until then.

Tesco's said that the delivery time e-mail was a standard e-mail that everyone got !!

windyboy.

Boro

iTrader: (1)

Every little helps

Leslie

You should have listened to PSL shouldn't you!

Les

Huxley

Turned up first thing this morning as stated

Well done PIXmania

EddScott

Got ours from Empire direct. Free 5 year warranty, plus 10% off, plus money back from Quidco.

Came within a week.

Panny 42"

Heard bad stuff about Pixmania. Only good things from John Lewis.

Dixons, and all the other high street shops I really couldn't bare to put money in thier pockets.

pslewis

Well said that man, the more people who hear the message that Currys, Dixons, PCWorld and Pixmania are disgraceful at Customer Service the better and the quicker they will have to act more like John Lewis to stay in business!

ian_sadler

Got our 40" Samsung from Currys last year with the half price Sky HD deal and free warranty as I said I was going to John Lewis

All delivered when promised and worked first time. Luck of the draw

pslewis

Fantastic!!

And all will be well if it never goes wrong ..........

However, if you ever need to call upon their Customer Services you will sadly discover that you should have bought from John Lewis.

I have bought plenty of stuff from PCWorld, Dixons and Currys - maybe I have spent more there than anyone else on ScoobyNet, due to my advancing age. But I have never had to rely on them to sort out a problem.

And when I do, they fail miserably - really really miserably ......... when the chips are down they become your adversary, rather than your friend and they derserve all the negative press they receive about it too!