SwissTony

iTrader: (19)

They really take the **** sometimes.
Have phone at home, line rental, broadband yadda yadda with them. Latest bill from them was a killer (okay there was a large amount of engineer time in there) and I have had enough of them.

In january they called up to say that my broadband would be going down in price..okay that was good news, but the catch was I had to extend my contract with them...yes the small print and completely glossed over in the conversation.

Now the time has come to tell them where to shove their service as I want to swap the whole lot over to sky, get the unlimited talk package , rental etc. but oh no !! if I want to move I would have to pay the whole years contract to BT to get my mac code. The absolute shower of ****s...

So now I am stuck with them

moneys

iTrader: (5)

i had the same thing, there internet is terrible, i complained that much though that they let me leave early, they have the right to have a go at fixing there crappy connections at least 3 times, if they cant fix it then your legally allowed to move on

worst company around if you ask me

bootsy

join the Q mate i'm still waiting for them to stop charging me for a second connection that i never ask for.

Scoobychick

iTrader: (1)

Hmm, looks like I won't be taking up their £7.50 a month broadband offer then. One thing I can't stand is poor service and silly get-out clauses hidden in the small print.

I'm still waiting for the Sky package to be available here, dum de dum

jonny_693

iTrader: (5)

I sympathise with you mate. Can I watch If you find an employee to injure? Might not be necesary to kill em though, How about torture? Strap em down to a chair and ring BT. Then tape said phone around to their head. A few hours of listening to the incompetent T**TS should do the trick. I also found some abusive emails to the complaints department very theraputic. They got a bit upset after a while though and threatened to bar my emails lol

Torquemada

Yeah, totally with you on that mate. They are a pain in the hairy brain-lookin' sack.
I'm thinking of going on the same Sky Talk package myself as I'm currently on the free weekends and evenings calls with the rental of line from BT, I'm not looking forward to the conversation/drawn out argument, I'm likely to have with them. Hope you find a solution to this one mate.

Tom

SwissTony

iTrader: (19)

Thing is I just hate the way they duped me into thinking I was getting a reduction in price for what is a fairly low and crappy speed anyway by dressing it up as a lovely discount and then following it with a snide low extension of the contract.

No other ISP I know has such contractual terms, most have a months notice.

So I was hoping to get my whole bill down to about 45-50 a month including sky movies , rental, broadband and unlimited talk, but them at B astard T ossers have ruined those plans.

Luminous

iTrader: (3)

I thought the regulator had recently reviewed this practice and stated that these charges were not allowable.

I know if it were me I would claim that they had broken their contractual obligations by providing poor service etc. I would say that as they had chosen to break the contract that no monies are payable, and that I wanted my MAC code in order to leave. Obviously the first person you speak to is not going to listen.

You actually need to put it in writing, and be reasonable. The last time I had to do this with an ISP I informed them that we were logging the issues we were having, and if they were unable to fix them, or provide a mac code within 14 days we were going to start legal action.

We got a mac code quite quickly

lordretsudo

If you can get it, Be Unlimited is so much better than BT's broadband it's silly. BT are one of the worst companies in the UK IMHO, and that's without even mentioning their adverts...

moneys

iTrader: (5)

you cant go wrong with sky, there customer service is brilliant, i asked them when i signed up if they have indian call centres and he said yes but if i get through to them hang up an call straight back, i did this an got through to an english one, only ever spoke to the indians once. With BT you always end up with someone you cant understand and who doesnt give a ****

SwissTony

iTrader: (19)

you are so right there (even if you are a scouser which must make an interesting conversation with said indian call centre )

I am looking at my options here to see if I can get them to relent. The option they gave me was just to buy myself out

SwissTony

iTrader: (19)

already went through that scenario. I live out in the sticks and be just dosent make it along with cable etc. so I am stuck with standard 1.5-2MB adsl for the time being

slipstream_uk

iTrader: (1)

'they have the right to have a go at fixing there crappy connections at least 3 times, if they cant fix it then your legally allowed to move on'

Is this ture ? just that ive been battling with them for 11months now with their crap service & crap speeds.

In brief, ive had 6 engineers out, 1 new phoneline, 2 new homehubs, random disconnects which can last upto 3 days.

Jamo

iTrader: (23)

I wouldnt mind if it wasnt the fact I always get through to some bloody idiot reading a script in bangalor... out of the 30 or so occasions ive talked to just 2 people in england that actually understood my derbyshire accent. the difference between a 2 hour call and a 20 minute call. if there was another option around here id take it, even if it was more expensive.

SWRTWannabe

Before moving to Sky, make sure your exchange is local loop unbundled for Sky. If it isn't, the only Sky package available will be Sky connect at 18 quid a month.