DHL Rant
18 June 2008, 01:00 PM
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DHL Rant
We use DHL's services to deliver parcels.
We have an account worth to them 80-90k a year.
They have put us on stop due to unpaid invoices.
On the surface you'd think fair enough. . . . But. . .
The outstanding balances on the invoices relate to outstanding credits which we are due.
Our account manager for DHL has authorized the credits, her boss has authorized the credits. . . accounts have not raised the credits.
Nightmare.
We have an account worth to them 80-90k a year.
They have put us on stop due to unpaid invoices.
On the surface you'd think fair enough. . . . But. . .
The outstanding balances on the invoices relate to outstanding credits which we are due.
Our account manager for DHL has authorized the credits, her boss has authorized the credits. . . accounts have not raised the credits.
Nightmare.
18 June 2008, 03:27 PM
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I work for them (not courier side though but contract logistics) but we use them for our parcels.
When they do it right there is no problem and it is a good service, but when things go wrong getting it sorted becomes an issue (luckily we dont get stopped as we are part of the same company)
When they do it right there is no problem and it is a good service, but when things go wrong getting it sorted becomes an issue (luckily we dont get stopped as we are part of the same company)
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