grovesy

I ahve a fault on my sky + box. I cant pause rewind or access my "planner". It just comes up waiting, I suspect the hard drive is gooshed but there have been no signs until now. I havent called sky yet as its normally a waste of time. I powed the box off for about 5 hours but no joy. Any ideas ??? or is the harddrive f00ked ?

timmy2take

iTrader: (7)

Just ring them, i've found them pretty helpful in the past.

Use saynoto0870.com to get the local number as well.

jpor

iTrader: (1)

Or is it the LNB on the dish? I take it you can't hear the hard drive spin up when you power it on to say it is the HDD?

grovesy

Its not HD and the box its self works fine IE ive still got all my channels.

Wish

iTrader: (2)

Its due to an download problem to your box the night before last .....

I take it you have changed your hard disc ???

You need to turn the power off from the wall and remove your viewing card.
Wait 30 secs or so and then power back up, once its powered back up, switch off and replace your sky card and then turn on.

Change the setting in the menu to over ride the sky box going in to sleep mode and leave the machine on ..... dont turn it off other wise you will have to go through it all again.

They are working on a fix for it, so im told

grovesy

Wish

I ahve not replaced my Hard disc.... But I did get the box replaced a few years ago so it could be a recon box.

I will try what you said I powered it off but and removed the card etc.. but not in that order

Wish

iTrader: (2)

If that dosent work, in the order i have posted. Force an install
Power off from the wall and then when you power back up hold the back up button on the front of the machine, hold the button for 10 or 15 seconds

You will get a message on the screen saying it is doing an upgrade and taking about 10 mins

Wish

iTrader: (2)

Read about the problem here .....New Software & EPG - Sky+ - Digital Spy Forums

grovesy

Cheers wish. I'm not in the house but will try when I get home. On to sky to see what they say. Hopfully its not the biox.

Cheers

Dan Gleebits

Worst case scenario, £65 call out, engineer will replace the box if the Drive is goosed

oldsplice

We've got the same problem right this minute! Started last night..........turned it off'n'onagen, and it was ok, now it's doing the same thing. Mr OS is on the floor in front of the Sky box as we speak!

grovesy

Onto sky for 15mins got through 2 new deli, gave my details twice. He had no idea of fault passed me 2 tech but ahd to wait 10mins and they would not call back. Asked for a UK number and the one they gave me does not work... ..C*nts

Wish

iTrader: (2)

And there is not fix in site as we speak ..... *******s

grovesy

Working fine now cheers Wish

I was lost without it

druddle

I have had a problem with the planner since Tuesday. If I try to sort my programs by A-Z it tells me there are no programs that match the criteria, then it tells me I have no programs in my planner. Yet they are all there. Weird !!

Neanderthal

iTrader: (6)

My Sky+ box flickers when it's playing something back that's bright on the left hand side of the screen (tested it on two TV's).
It's funking annoying and the box is out of warranty now

r32

Try the old check, switch to standby, pull the mains plug out, wait a few seconds and plug it back in switch on, wait 3 minutes and see if its fixed.

Neanderthal

iTrader: (6)

I've tried everything, this box is a replacment for the first one they installed (recording functions never worked).
It was such a hassle getting the thing installed, I've avoided all further contact with Sky. I'm actually waiting for Humax with bring out their FreeSat+ HD recorder, then I'm binning sky completely.

imlach

Phone the call centre, and you might get a free box as a replacement. They're not all ogres.

Dan Gleebits

Neanderthal, you running it through PAL or RGB? try the 'other' setting if you get my jist ..

oldsplice

It's bloody doing it again! Just went to watch something and I've got all the channels, but no access to the planner. It just says 'Please Wait'.

mart360

Ours appears to be fine (touch wood)

everything is in the planner, and its recorded stuff last night, (i need to check it though)

its year is up in dec, so i need to check asap



mart

druddle

I did the reset and it fixed my problem with the planner.

Dave

Neanderthal

iTrader: (6)

I can't remember, but I'm 90% certain it's RGB (whatever it's set to it looks better than the other setting).
Will try the other one tonight, see if it makes a difference.

Ant

the box is faulty common problem it will need changing it'll work on and off and grdually start getting worse.

Trust me i'm a sky approved engineer

Wish

iTrader: (2)

While we wait for an update you cant turn your sky box to standby. It needs to be left on.

I turn it to channel 0101 (radio station) this way the hard drive is not spinning or recording like it would be on a TV station.

Ant

if you turn of anytime tv thatll stop the spinning too, my hd box used to be terrible for it

oldsplice

Thanks Antc.

Wish

iTrader: (2)

Well I put an email in to someone at sky on Thursday, If i havent heard by Tuesday Im going to call up and cancel once and for all.
This has given me the push I need to get rid ....... My child will hate me for the first couple of weeks, but enough is enough.

Who's going to follow my lead :unsure: