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CityLink Delivery - Should I Be Concerned?

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Old 11 December 2009, 10:39 AM
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Exclamation CityLink Delivery - Should I Be Concerned?

Getting a couple of books from Amazon, so thought I would check the delivery status...

Confidence inspiring?

Old 11 December 2009, 11:15 AM
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IIRC MickeyWRX works for them, ask him
Old 11 December 2009, 11:17 AM
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Huxley
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You should of used a decent courier company do you know of any
Old 11 December 2009, 12:41 PM
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Snazy
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Could be out from a hub to be delivered to a local office, so "delivery" would be a confusing yet logical status.

Hope its not gone **** up.
Could just be an incorrect scan on it too.
Old 11 December 2009, 01:00 PM
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given the experiences we had whilst citylink were our companies couriers, I'd say that was about right from them.
Old 11 December 2009, 01:29 PM
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Never had a problem with them.

Indeed, when I sign for an item and check its tracking it states that I have signed for it and names me ... this is within minutes of it arriving!

The problem comes when they 'drive by' without stopping because they are under pressure to deliver a certain number in a certain time.

Also, if the CityLink Hub is a long way away from you you will have a long drive ... although they try to deliver twice.
Old 11 December 2009, 01:39 PM
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Leslie
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They have always been perfectly alright in this area. (South West)

Les
Old 11 December 2009, 01:55 PM
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That's happened to me before, seen it go to one depot miles from me, then next day its mysteriously on the move again. They didn't actually send it out for delivery though

That shipment was at least a day late IIRC
Old 11 December 2009, 01:58 PM
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PaulC72
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Estimated delivery 11th....to the 15th ;-)
Old 11 December 2009, 02:03 PM
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peat729
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Dont you mean ****ty Link!!
Old 11 December 2009, 02:19 PM
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Originally Posted by Leslie
They have always been perfectly alright in this area. (South West)

Les
They were great with us for a year, then they got absolutely awful. You could pretty much bet your life savings on the fact that if you had a parcel that was urgent and had to be with the customer the following day before 12pm, that at 11am it would be misrouted on the moon.
Old 11 December 2009, 03:22 PM
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All couriers are dire, some are more dire than others
Old 11 December 2009, 05:51 PM
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Surprise of surprise - they turned up

Lanarkshire was their location of origin - something tells me Amazon needs to hide that information on their site lol

Old 11 December 2009, 06:25 PM
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I got a new xbox of ebay last week they deliverd a xbox and a new ps3 they pick the ps3 up tomorow
Old 11 December 2009, 06:35 PM
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They are f'ing hopeless. Was due to get a parcel from them today... their tracking site says...

"There was no one to receive the goods at the delivery point so a card was left."

Was here all day, no card has been left. F'ing bustards.
Old 11 December 2009, 06:51 PM
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SunnySideUp
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This is something they have been known to do ... drive by without stopping.
Old 11 December 2009, 07:24 PM
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Originally Posted by SunnySideUp
drive by without stopping.
do you find people do that quite often to you?
Old 11 December 2009, 07:58 PM
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all courier companies really struggle this time of year because of all the on-line shopping.

we have 2-3 companies in a day at work and they all look well stressed at the moment. The DPD driver that came in yesterday had been to 23 non-work addresses and had to leave cards at 18 of them because no one was in. He gets paid for each delivery as well so was not to happy.

I'm lucky where I work cos there's only two of us in UK office so we are currently getting xmas pressies delivered by lots of friends/family cos someone is in the office during the day, normally!

I sympathise a bit with the courier drivers doing drive-bys on residential addresses because lots of peeps order stuff online knowing full well they work 9-5 mon-fri so wont be there to take the delivery. why do that?

Last edited by scarey; 11 December 2009 at 08:00 PM. Reason: can't type!
Old 11 December 2009, 08:06 PM
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Try using the city-link site to track your parcel, not Amazon's, James.

Whitechapel Road, and who's Abdul that signed for it?

We, the drivers at City Link, not that I ever have, can't just "drive by" and card a delivery off. We've got to take a photo of the property when a card is left.
Old 11 December 2009, 08:08 PM
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Originally Posted by fitzscoob
They were great with us for a year, then they got absolutely awful.
Might I ask who you work for? Curious, nothing else, I'm just a slave.
Old 11 December 2009, 08:51 PM
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Originally Posted by mickywrx
Might I ask who you work for? Curious, nothing else, I'm just a slave.
Not sure who I work for has any relevance in the grand scheme of things, and I'm totally lost as to why you refered to yourself as a slave.

We used to have a local depot in herts, that was superb, drivers always turned up for collections, however deliveries through other depots were always hit and miss. It was almost a sadistic running joke that anything that was really important to hit a delivery time would always get lost, misrouted or delivered to the wrong address.

Considering how many parcels were collected from us it was probably a small percentage but towards the end it was almost a daily occurance when we would be making a double money claim back.

I believe our local depot moved to Hemel in the end.

I'm pretty sure this is common amongst all couriers that parcels get mislaid but the op asked about citylink, and that was my experience
Old 11 December 2009, 09:23 PM
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Slave = Delivery driver for City Link.

Was only curious.

Double money back claims are a damn good thing IMO, just a shame that there's too many fecktards employed by the company to realise that these claims affect them.

Them, and other things, and I might have had a payrise in the last 3 yrs.

I can only speak for myself, but I don't "do" late timers, think the last late timer I had was about 3 years ago, and that was due to a massively late trunk.

Others don't give a **** though. I've friends that actively ensure that City Link isn't the company they're getting their delivery off, but, would happily use us, IF, I was their local driver as they know I don't take the ****.

I've companies on my round, that used to use us, but stopped when my round got changed 4 yrs ago and they then had a succession of **** drivers who delivered/collected late/if at all.

It's not the company, it's the staff. Most of whom are crap.
Old 11 December 2009, 09:24 PM
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Originally Posted by mickywrx
Try using the city-link site to track your parcel, not Amazon's, James.

Whitechapel Road, and who's Abdul that signed for it?

We, the drivers at City Link, not that I ever have, can't just "drive by" and card a delivery off. We've got to take a photo of the property when a card is left.

Lo Mick

To be honest, I haven't a freaking clue who Abdul is - I did wonder at the time as no-one is called that who works for us! But it may have been security which in itself is strange as CityLink are in/out of us all the time - new driver?

But parcel was on my desk and that's all that I am worried about.

I used Amazon's as they were the people I paid for the service, not CitiLink. Their link to "track your parcel" brings it up - where else should I go? Your site just masks the "originator" depot - which is what Amazon should have done.

Difference about us is that you can see your courier and what street he/she is actually on, not just a status update.

But at the end of the day, I got it
Old 11 December 2009, 09:38 PM
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It's the agency or subbie drivers that usually f'k it up.
Old 11 December 2009, 10:10 PM
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I very much doubt you'd get it right first time in the outskirts of Warsaw, Sao Pualo etc

My lot are trained now , prolly get new lot shortly tho
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