Jamz3k

THEN WHY ARE YOU ALL WORKING IN A UK CALL CENTRE!!!!!

My blood is starting to boil over! It should be illegal UK companies to have foreign call centres especially when its to do with delicate matters.

kingofturds

iTrader: (1)

I could do with some chewable valium after having to deal with BT, 64 minutes of being batted around from imran to abdhul.

dpb

We got computers here , if i cant email , i dont bother communicating
Its been long time since i had the kind of experince mentioned

Of course what youve got to remember is in ten years youll be dead in the water if you cant cant parlez mandarin/ urdu

Jamz3k

I've now actually had to get a 3rd party insurance company involved in a claim I have because Zurich don't employ people I can communicate with ffs.

My insurance company are next to useless too, god forbid you ask a woman with an Irish accent to actually do her job.

Ant

Then they try fool you by saying their name is Frank or Shirley

Jamz3k

they are slippery ol' so and so's.

PaulC72

Hello my name is David(indersighhazeem)...

They are not really UK call centres are they, they are only call centres for a company operating in the UK (not a call centre based in the uk)....

They do frustrate me when I call them, 3 are a PITA as trying to explain a technical issue to them is like pulling hens teeth.

I have had some success with BT in the past as they do have a UK based call centre also however you cannot always get it.

Turbohot

oldsplice

And there's talk of setting up call centres for GP appointments?

fitzscoob

I wouldnt worry about it for too long, pretty soon due to the fact that we manufacture next to nothing in this country and the trade defecit is getting worse, I wouldnt be surprised if the UK eventually turns into the next New Delhi and all call centres are based here because theres no work for anyone.

Turbohot

Weally???? God! Not only the GPs, even their call handlers will be Bhindi Singhs and Aaloo Begums now

wayne9t9

Watched this in the U.S. i`ve always been curious how it would go down with the asian community in the U.K. http://www.youtube.com/watch?v=tPN4K...eature=related

Maz

iTrader: (34)

Bhindi aloo! Now you've got me salivating Swati.

markjmd

iTrader: (11)

A smattering of espanol probably wouldn't hurt either.

Mus

iTrader: (2)

My virgin box has been playing up since Friday and I'm still in the process to try and explain

it's cheaper for companies, they properly pay tem 30p an hour job done.

davyboy

I deal with a large company who deal with mobile email solutions.

I once called and Ranjit answered and I rolled my eyes and thought this is going to be tricky. After 3 hours he had solved ALL my problems.

The next time, and every flipping time since I have spoken to Steve in Slough....and he is flipping useless!

urban

iTrader: (1)

I don't usually answer numbers where it says "Private Caller" on the house phone.

However in a moment of madness on Saturday, I was busy and got caught off guard.

Some foreign ****** starts off
With good mornings sir, I am speaking with the man of the house

ME: Yes - what do you want

I would like to ask you a few simples households questions - it will only take a minute of your time.

ME: What did you just say?

He simply repeated the statement word for ******* word.

ME: Do you realise how stupid that sounds?
Where are you calling from?

He said the UK

ME: Dont' tell lies
I can tell you are not calling from the UK
I can tell you are not from the UK, because you can bearly string a sentence together
Now stop ******* calling this number.


So far, so good

RB5SCOTT

The last few times i have called BT it has been an American on the other end of the phone. Not sure if it's because i have a business line though. I have'nt had to deal with an Asian for ages

urban

iTrader: (1)

Talk talk (Bangalore) were particulary bad.
DELL are a joke (Bangalore) - OK granted, Limerick might not be that much better
SKY are OK - so long as you don't get Bangalore on the other end.

I once had an Indian woman ask me questions during the period of waiting for the SKY HD box to power up
"How is your weather being"
"What do you watch on SKY"
"Do you like football"
"What team do you like"

andythejock01wrx

You could say "Manchester Athletic" and she'd be none the wiser!

Turbohot

Hey, Maz!

+

Haha

One day, some Palak Paneer aka Paul from New Delhi drove me round the bend when I wanted some straight forward car insurance questions answered in plain English. He kept pestering with "I am hinddian, you are hinddian. So, why not buy anodder insurance of me, didi ji?" FFS, man! I wanted to strangle the brainsucker so badly! The other one is some Murgh Tikka Kumari aka Maria () from Alpha Telecom. I always have sufficient money in my Alpha account, but she keeps moidering me to pay in another 50 quid for 3 free international minutes! "Don't worry, Im not trrying to sell you anything, maddam! Wot I'm saying is dat you will get extrra 3 free minnutes if you put extrra fiftee pounds in your account." Oh, God! I have to put the phone down, to get rid.

Suresh came up with a good one here, a while ago. He said that he starts ordering takeaway when they ring. He goes on non-stop with his order until they get fed up, and put the phone down on him instead!

EddScott

You know when you speak to insurers - Aviva, RSA, Legal & General?

You get an Indian call centre.

They tried the same with call centres for the financial industry - IFAs and such.

Their new business books dropped off a cliff!! We get to speak to UK call centres and its a huge amount better.

However,

Depending on who the company is, just keep calm and don't rush with them. They will get it in the end.

UNLESS ITS BT - if its BT then your truly f*cked and anyone who has any say over the the way BT is run should be f*cking burned at the stake! W*ankers.

Maz

iTrader: (34)

I'm gonna try that next time.

TurboAndy

iTrader: (1)

If they cant understand me or I cant understand them I just ask for someone who can speak clear english.

windyboy

BT are "great" for this, when we moved home and the BT broadband wasn't working but the phone number was, it took us 12 days and numerous calls to get it working. After going through all of the press 1, 2, 1, 99, etc and eventually talking to a real person who we could hardly make out and they could hardly understand us (my Norn Iron accent and her Stoke accent). Sometimes we had to explain the whole thing over again as the person didn't have any record of our last call or problem details, and then waiting for them to do something and call you back a couple of days later (usually at dinner time), we got it sorted eventually and the She started the fun of trying to get some compensation / discount so a load more calls to them...

windyboy

andythejock01wrx

Yes, I think it's true that some insurers experimented with Indian call centres and swtched back to UK call centres. Direct Line use their UK call centres as a selling point.

mart360

Ive just left BT,

It came to a head whilst trying to contact a UK based call centre..

I phoned disconnections, and he tried to spin me some yarn that the only way to speak to someone in accounts was through call centre via the 0800 150 method,
I asked him if he wanted to speak to say "Steve Smith" in the Salford accounts department what number would he dial.

He replied 0800 150...so i asked what would be the odds of connecting to his Steve Smith in Salford given there are thousands working round the world in call centres?..... and calls are answered on a first come basis?

He realised then it wasn't going too well, and tried to push the 0800 route again.

Undeterred, i pressed on, and asked what was the short dial number / or internal extension, if he wanted to speak to someone, as it was pretty obvious that he wouldn't go down the 0800 route... what is it i asked? a 1234 type extension...

I cant give you that number he said, .........its private

"hang on" i said "your BT, the company that talks to people, yet you don't want to be contacted?"...

still ended up a stalemate, as he wouldn't transfer me internally...

I left them a week later ...

mrmadcap

My wife used to work for a call centre in Manchester and they employed a guy who had just got off the plane from India.
He was forever on facebook marveling at his new life in the UK.

His intention was to get settled and then have all the family over.
Which begs the question, when all public sector jobs are being cut and thousands are about to lose their jobs nationwide not just in Greater Manchester, why are they allowing migrant workers to take jobs when uk citizens are losing theirs?

TurboAndy

iTrader: (1)

because we are now the second class citizens in our country. If we didnt employ these forigners we would be cauld RACIST and the P.C. people in this country would have a right fit.
It seams this country wants to help every other fvcker first and forget about us.

It seams ok for there to be a BLACK Police force in this country where no white man or woman can join but if we had a WHITE Police force for whites only all hell would break loose.

Bottom line is, One rule for them and another for the rest of us.