Jamo

iTrader: (23)

I just found out I needed a servo and master cylinder on my car, so I located one on ebay, and asked if it could be with me tomorrow?

they said yes on email but there would possibly be an extra cost, so I decided to ring as I needed an answer asap, talked to a friendly lad and he said no problem we can have it with you tomorrow with no extra costs , I thought great and pressed buy it now and paid, when I paid I put a note on it saying that they had agreed to send it to be with me tomorrow.

got a phone call 5 minutes later from dean a manager saying they couldnt do it as they didnt realise it was saturday tomorrow unless I paid £25 extra! I just said look mate its not my problem, explained andy had said that I could have the delivery inclusive so what am I supposed to do about it, ive paid and have my reciept get it sent.

he told me to pull my head out of my **** lol, I was like what? have you really just said that, I heard a voice behind him saying I cant believe you just said that to a customer, he went really quiet, and then came back and said what is it you want.... isnt that obvious? lol, anyway they agreed to send it with a £10 refund in way of an apology.

10 minutes later they are trying to cancel the transaction on ebay, I refused the cancellation and rang back only to be told to **** off! lol they say you will leave us a negative if we continue, I said this is going to help is it? get the part sent get me a refund and of its right ile leave appropriate feedback.

unbelieveable!

metro city parts in bristol, avoid!!

PaulC72

How did he know your head was up your ****, was there an echo?

Clarebabes

They can't leave negative feedback anyway, so tell them to do one.

joz8968

iTrader: (13)

The wonders of dealing with non-professional vendors on auction sites, eh?

What a ****!

hodgy0_2

i read the op's post -- but it did sound a bit muffled tbh

Jamo

iTrader: (23)

I was a little upset when I was writing it, but reading it back it seemed to make sense?

MRSIMPSON

iTrader: (2)

hahahahahah

(hope you get your money back & the parts at least!)

Really made me laugh, what a bunch of dicks though glad you named them

360ste

iTrader: (1)

You have a contract with them. Verbally they agreed to the delivery at no extra cost, I ain't a lawyer , but I think sales of goods act 1974, as described, might come into it. Speak to a lawyer or citizens advise.

Jamo

iTrader: (23)

that's basically what I threw at them whem he told me to remove my head lol. I got a tenner off an already good price, (as long as the part is good) on the refund it said "in good faith and for a positive feedback" yeah right

mamoon2

Wrong i'm afraid.

Distance selling regulations mean it is perfectly acceptable for a retailer to rectify a mistake in pricing. You cannot expect the goods if a mistake was made with the price.

Sounds like bad customer service though

Jamo

iTrader: (23)

delivery was listed as free.

mamoon2

Doesn't matter. If they made a mistake on the listing, they have the right to not honour the price

JDM_Stig

iTrader: (3)

sounds like he knows you well lol

Jamo

iTrader: (23)

lol yes it did set me back a bit

pimmo2000

iTrader: (6)

Has it come yet?

RobsyUK

iTrader: (2)

I had a similadr thing on ebay.. A scooby parts specalist - if it doesnt fit / needed we will refund you. I got a newer one the same day so sent theres back un opened - I had to take a £40 'removal' fee. citizens advice do ****. I spend ages with letters blah blah blah to find that if the part is under £150 and it goes to court I could pay out more then it's worth.

Now i only buy from shops I can go to...