Dyson Vacuum Plug \ Lead Caught fire
28 July 2011, 01:22 PM
#1
Dyson Vacuum Plug \ Lead Caught fire
My wife was at home with 3 kids, a new born, 2 year old and a 4 year old.
She plugged the vacuum into the mains and the wire where it goes into the plug caught fire, and she called me asking how to put it out! house (living room and passage) were full of smoke and the wall where the socket is has gone black! Kids coughing!
Luckily she found a fire extinguisher to put the fire out!
What if there was no fire extinguisher in the house?
Now i called Dyson, there response is:
If its a socket fault then they will charge me, but if its a vacuum fault they will fix free of charge!
Waiting for a call back from another department as i said the above is not acceptable!
Im thinking what if the fire got out of control and burnt the house down, 3 little kids in the house..
Anyone got any ideas on what i should do?
She plugged the vacuum into the mains and the wire where it goes into the plug caught fire, and she called me asking how to put it out! house (living room and passage) were full of smoke and the wall where the socket is has gone black! Kids coughing!
Luckily she found a fire extinguisher to put the fire out!
What if there was no fire extinguisher in the house?
Now i called Dyson, there response is:
If its a socket fault then they will charge me, but if its a vacuum fault they will fix free of charge!
Waiting for a call back from another department as i said the above is not acceptable!
Im thinking what if the fire got out of control and burnt the house down, 3 little kids in the house..
Anyone got any ideas on what i should do?
Last edited by SamUK; 28 July 2011 at 01:23 PM.
28 July 2011, 02:17 PM
#3
My wife was at home with 3 kids, a new born, 2 year old and a 4 year old.
She plugged the vacuum into the mains and the wire where it goes into the plug caught fire, and she called me asking how to put it out! house (living room and passage) were full of smoke and the wall where the socket is has gone black! Kids coughing!
Luckily she found a fire extinguisher to put the fire out!
What if there was no fire extinguisher in the house?
Now i called Dyson, there response is:
If its a socket fault then they will charge me, but if its a vacuum fault they will fix free of charge!
Waiting for a call back from another department as i said the above is not acceptable!
Im thinking what if the fire got out of control and burnt the house down, 3 little kids in the house..
Anyone got any ideas on what i should do?
She plugged the vacuum into the mains and the wire where it goes into the plug caught fire, and she called me asking how to put it out! house (living room and passage) were full of smoke and the wall where the socket is has gone black! Kids coughing!
Luckily she found a fire extinguisher to put the fire out!
What if there was no fire extinguisher in the house?
Now i called Dyson, there response is:
If its a socket fault then they will charge me, but if its a vacuum fault they will fix free of charge!
Waiting for a call back from another department as i said the above is not acceptable!
Im thinking what if the fire got out of control and burnt the house down, 3 little kids in the house..
Anyone got any ideas on what i should do?
So far so good I would say, they are going to look into it ..
If it turns out to be Dysons fault then I would expect all repairs to be carried out, redecorate the room and any other rooms damaged and something for your trouble.
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28 July 2011, 02:33 PM
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28 July 2011, 03:46 PM
#10
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I would get an independent electrical engineers report on the cause of the fire, if its the plug its your home insurance. if its the Dyson warn them, then sue them
28 July 2011, 04:13 PM
#12
This is mosty likely to have been caused by a poor connection between the wire and the pins of the plug, or the wire has been stressed internally.
Moulded plugs have the cable crimped onto the pin terminals, so if the plug/wire see undue stress and/or abuse (Abuse is pulling the plug out by the cable or trying to reach 1ft futher into a room than the cable will allow), the cable will stretch and wire will partially pull out the terminals/crimps creating a point of high resistance.
High resistance + 1000watts = heat. If bad enough it WILL melt a cable/plug and even catch fire.
Seeing modern vacuums tend to have cables that are too short compared to old-school cleaners (Our old DCO4 (now used at work) is a good few metres longer than its newer DC07 counterpart ), the tendency to pull the plug out by the cable by accident is very likely to be the cause. Consequentally an internally damaged cable is a very common on fault on most brands of cleaners. My gran's old Meile being one of them - I had to repair that several times before it was binned in lieu of a DC03 (due to the increasingly expensive bags ).
Same can be said for a faulty socket. I've melted a plug with a tumble dryer; Nowt wrong with the plug, the socket terminals were loose!
Moulded plugs have the cable crimped onto the pin terminals, so if the plug/wire see undue stress and/or abuse (Abuse is pulling the plug out by the cable or trying to reach 1ft futher into a room than the cable will allow), the cable will stretch and wire will partially pull out the terminals/crimps creating a point of high resistance.
High resistance + 1000watts = heat. If bad enough it WILL melt a cable/plug and even catch fire.
Seeing modern vacuums tend to have cables that are too short compared to old-school cleaners (Our old DCO4 (now used at work) is a good few metres longer than its newer DC07 counterpart ), the tendency to pull the plug out by the cable by accident is very likely to be the cause. Consequentally an internally damaged cable is a very common on fault on most brands of cleaners. My gran's old Meile being one of them - I had to repair that several times before it was binned in lieu of a DC03 (due to the increasingly expensive bags ).
Same can be said for a faulty socket. I've melted a plug with a tumble dryer; Nowt wrong with the plug, the socket terminals were loose!
Last edited by ALi-B; 28 July 2011 at 04:21 PM.
28 July 2011, 04:15 PM
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28 July 2011, 09:18 PM
#15
Seen dozens of them where the lead breaks as if enters the vacuum and in some cases creates a small puff of smoke as the live and neutral short out, usually resulting in the plugtop fuse blowing.
Never seen one go at the plug end though. What model Dyson is it?? As has been said above the build quality of them has defenitly gone down since production was switched to Malaysia.
Should of bought a Sebo X4. You'd never had any problems then
Never seen one go at the plug end though. What model Dyson is it?? As has been said above the build quality of them has defenitly gone down since production was switched to Malaysia.
Should of bought a Sebo X4. You'd never had any problems then
29 July 2011, 09:49 AM
#18
Expertise is gained through women coming to a man saying their vacuum cleaner won't work.....Note that its always the woman that always break them and its the man's job to fix it, as when she isn't doing the cleaning, she'll be nagging instead. 
An 'owned' man is one who can't fix it and has to buy another to keep her quiet.
An 'owned' man is one who can't fix it and has to buy another to keep her quiet.
29 July 2011, 10:08 AM
#19
right, i eventually got home last night. The wall is black just under the socket so i can assume the wire caught fire and were it touched the wall it brunet it.
The wire was melted where it goes into the plug.
Dyson are coming out on Wednesday next week to access \ look at the vacuum.
They have also said they have never heard of a cable catching fire before so it is little odd..
The wire was melted where it goes into the plug.
Dyson are coming out on Wednesday next week to access \ look at the vacuum.
They have also said they have never heard of a cable catching fire before so it is little odd..
29 July 2011, 10:23 AM
#21
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Dyson are usually very good with warranty claims even send free parts when its out of warranty in my case twice. Give them a chance to come out. Lets be fair what company will give you an offer without even seeing whats happened.
29 July 2011, 03:08 PM
#24
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Missus wants a new 'ball' one - I told her I can get *every* part for this online, how can it ever break down.... lol
Even had to put new wheels on it last month, they had worn the centre axle hole so much that the the wheels fell off as the hole was that big it came off the shaft AND over the retaining washer as well!! hahaha.
Rolls like a Rolls Royce now - new wheels £5 - good for another 15...
11 August 2011, 08:17 AM
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Last edited by Chip; 11 August 2011 at 08:25 AM.