Jamo

iTrader: (23)

Hi, my dad bought an item from a collectors forum, based in the uk he paid £450 for it, the seller was up front and said he was from china, seemed genuine.

He's sent the item, and as its arrived in the uk, customs have seized it, they state the item is a counterfeit. It was sold as genuine, and everything looked right.

He paid through paypal not as a gift, but for goods. He also paid using his credit card, can he claim the money back using paypal or the card company? The seller at the minute is being ok and he says is chasing the item with uk customs, but clearly that won't get anywhere.

If he refuses a full refund, will dad win a claim from paypal as he has not received the item?

Cheers

James

Geezer

How can Customs claim it is counterfeit unless they have opened it and examined it? Am I missing something?

WHat is it he has bought?

Geezer

IWatkins

Claim from PayPal.

Credit card won't be interested as their transaction was to PayPal not to the seller.

Jamo

iTrader: (23)

They have xrayed it and opened it. It's a watch, second hand and quite old, but with box and papers. About the right price for one actually.

bustaMOVEs

iTrader: (31)

PayPal should get your money back mate if it's counterfeit and not received, escalate into a claim, or credit card if PayPal are not playing ball, it's counterfeit and you don't want to pay for it so you are not agreeing on payment. On credit card you can get money back as its borrowed money,the banks and not yours, debit cards you cannot get money back.

Midlife......

iTrader: (2)

You can claim a chargeback if a debit card is used........

http://www.which.co.uk/consumer-righ...d-debit-cards/

Shaun

Leslie

The customs are fully entitled to open the package for examination. I can't understand why they are holding it unless duty is due on it.

Les

Jamo

iTrader: (23)

I rang, they say its a counterfeit watch, and they don't allow them into the uk.

Dad seems to think the credit card company won't allow a charge back as he used it through paypal? Any idea if that's correct? Also will the seller have actually got the money in his hands yet, or will it be when the package has arrived?

Cheers in advance

IWatkins

I'll say it again. Claim back from Paypal if the seller won't.

stevebt

iTrader: (8)

I have barclaycard as my paypal method and if I have a problem I tell barclaycard first. They refund the cash into my account and I never have to bother with paypal


I actually lost a claim with paypal on my first and only attempt when a seller never sent out an item but still charged me, but I wasn't bothered as Barclaycard just refunded me so **** paypal

Jamo

iTrader: (23)

Sorry mate, yes we will, just want to give the seller the chance to sort it and offer a full refund, he might jot of known it was fake.

James

GC8

You have 45 days from payment to open a dispute. Leave it until about 40 days and then send a message explaining that you will have to open a dispute within a couple of day to protect yourself.

PayPal then give you so many days to resolve the issue with the vendor without getting involved (20, I think). If they havent refunded you within this time then escalte the dispute to a claim.

If you paid by credit card or Visa debit card then you can also recover the money this way. Visa is less straight forward and sometimes the bank try to be obstructive, but the provision is there.

GC8

Im dubiuous as to HMCs ability to determine whether a used watch is genuine or not.

Gear Head

iTrader: (2)

Just tell Paypal that item has not been received. They will start the ball rolling.
Paypal work very well for the buyer. Just not the seller!

Leslie

Interesting,I have never heard about that regulation over counterfeit watches and the Customs before.

Les

scunnered

iTrader: (1)

Say to your dad to tell the credit card co. he is claiming under section 75 of the consumer credit act.
Don't bother claiming through Paypal. It can take a while to be refunded. By all means, let them know what you intend to do though.