Businesses not emailing you back.......
#1
Businesses not emailing you back.......
Biggest pain in the world isn't it....? Trying to enquire about placing an order (about £1k's worth), and you'd think they'd jump right on it and email you back pretty soon, or atleast in a day...
2 days now and still no reply, but this seems to be the case with a lot of businesses who never try to get back to you, and it seems to me that they like to think that they are doing YOU a favour??
I'll give them a ring tomorrow
2 days now and still no reply, but this seems to be the case with a lot of businesses who never try to get back to you, and it seems to me that they like to think that they are doing YOU a favour??
I'll give them a ring tomorrow
#4
I buy most if not all my cars over the internet after seeing them on PH, AT, ebay, etc
I email dealers asking for all the details, etc and 70% of them never reply - i think if they can't reply to an enquirey then their aftersales will probably be worse so avoid them
I email dealers asking for all the details, etc and 70% of them never reply - i think if they can't reply to an enquirey then their aftersales will probably be worse so avoid them
#5
Or, they are too small to meet your demand, so they aren't calling you back, and you need to go to the wholeseller. But if they are already a wholeseller, they might have much bigger squids to fry than your bitesize 1k shrimp.
#6
The flip side is that e-mailing takes much more time.
Sometimes an e-mail coversation could be spread over 7-8 messages taking 20 mins or more (depending how much you have to type), whereas it could be sorted with a 2 minute phone call.
Sometimes an e-mail coversation could be spread over 7-8 messages taking 20 mins or more (depending how much you have to type), whereas it could be sorted with a 2 minute phone call.
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#9
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Written about this before on here, it's pathetic isn't it? Why have an email address or contact form if you are not going to reply to it? Why allow an answerphone message to be left if you never call back or probably even listen to it?
And the next thing we hear is hiow hard it is for these businesses in the recession.
And the next thing we hear is hiow hard it is for these businesses in the recession.
#12
I've had it recently with one or two car tuning firms where I genuinely want to spend a decent ammount of money, a couple of thousand. Some just don't bother replying or take days to respond.
My view also is one day I may be enquiring about something small but if I get no response I sure wont return to a company when I have bigger purchases.
My view also is one day I may be enquiring about something small but if I get no response I sure wont return to a company when I have bigger purchases.
#14
Written about this before on here, it's pathetic isn't it? Why have an email address or contact form if you are not going to reply to it? Why allow an answerphone message to be left if you never call back or probably even listen to it?
And the next thing we hear is hiow hard it is for these businesses in the recession.
And the next thing we hear is hiow hard it is for these businesses in the recession.
#16
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Yes, that's best I'd say, plus when calling them you might then try and haggle over the price and save yourself a few quid
Emails are not a guaranteed way of communicating, yes they can be very handy, but not totally reliable.
But a number of factors could see them fail to reach their destination - I see it all the time.
Plus, points can get lost/mixed up in textual form.
Emails are not a guaranteed way of communicating, yes they can be very handy, but not totally reliable.
But a number of factors could see them fail to reach their destination - I see it all the time.
Plus, points can get lost/mixed up in textual form.
#17
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I sell caravans for a living, and find that email enquiries on a whole are a waste of time. I find that most of the time people just want a valuation of their van and never respond back. With regard to replying back, ours go to a central address initially so I might not get it straight away, so people thinking you should reply within the hour are living cloud cooko land there are other things to do than just sitting at a desk waiting for emails.
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Any company treating emails as a distraction in the digital age should be out of business IMO!
Phone calls and emails both have their place and are equally as important for their relevant uses.
If I email a company I expect a reply within a few days not hours (if it's urgent I will call them), but in many cases they never reply in which case why have an email address/contact form at all?
Phone calls and emails both have their place and are equally as important for their relevant uses.
If I email a company I expect a reply within a few days not hours (if it's urgent I will call them), but in many cases they never reply in which case why have an email address/contact form at all?
#25
I have an auto-responder on all contact forms on all of my websites. The message explains that the communication has been received and the expected timescale for a response. I then make every effort to respond well within that time frame. Even if I can't assist a person, it takes two seconds to write a quick two-liner. Doing this you make a better impression than ignoring someone and that, in the long run, might lead to new and better leads.
Why other companies fail to see the value of having strong and effective communication with all enquirers into the business is beyond me.
Why other companies fail to see the value of having strong and effective communication with all enquirers into the business is beyond me.
#26
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I have an auto-responder on all contact forms on all of my websites. The message explains that the communication has been received and the expected timescale for a response. I then make every effort to respond well within that time frame. Even if I can't assist a person, it takes two seconds to write a quick two-liner. Doing this you make a better impression than ignoring someone and that, in the long run, might lead to new and better leads.
Why other companies fail to see the value of having strong and effective communication with all enquirers into the business is beyond me.
Why other companies fail to see the value of having strong and effective communication with all enquirers into the business is beyond me.
#27
This helps us drive our e-commerce sales and often the questions people are asking are silly and the answer is often in front of them! But its a call to action and we answer the question quickly and they in turn place an order. It also generates trust with customers as they know we are here and will always reply quickly.
I keep a record of how we do on conversion rates for enquiries and so far this year its 30.6%, so for us 1 in 3 (ish) enquiries via e-mail result in an order.
Of course each business is different but I still cant understand companies that take days to respond to e-mails.
#28
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Yeah, thats grand if they contact you via your website.
In my business customers simply fire off an email from their email client.
These email don't always make it to their destination - usually because of email filters and the customer will not be any the wiser.
Sales related is fine, not a problem.
But there are roles within companies, where those individuals should not be interrupting their workload by responding to emails all day.
Anyway, what you do all depends on what line of business you're in.
In my business customers simply fire off an email from their email client.
These email don't always make it to their destination - usually because of email filters and the customer will not be any the wiser.
But there are roles within companies, where those individuals should not be interrupting their workload by responding to emails all day.
Anyway, what you do all depends on what line of business you're in.
#30
In my business customers simply fire off an email from their email client.
This way when they first email they get an auto-response. However, if they email again within 3-months they don't (in other words, they don't get constant auto-emails if you engage in back and forth dialogue).
Regardless of your business or industry there is always a tool, aid or system that will allow you to provide a first-class service to new leads, existing customers and previous customers. What it comes down to is how much priority you are willing to give to upholding such a service.