Hotmail .....
#1
Scooby Regular
Thread Starter
Hotmail .....
I don't think this is Computer Related as it's a generic issue which could apply to anyone of us.
Whe I log into my Hotmail Account it is saying that I am about to access sensitive information ...... ckick here to send a code to your linked account.
Never done this before.
Trouble is that the linked e-mail account has been dead for many years .... I set up this hotmail account around 12 years ago now. I use it every day.
So, my question is - how do I change my linked e-mail account.
I rang Hotmail Support and they have just led me a merry dance ... they took over my laptop, clicked around and mumbled in an asian accent "OH, Dear" "OH, Dear" as they clicked on files showing lists of errors upon errors .................. he was clicking around for ages, just mumbling "Security Breached" "OH Dear" "Tech Support will sort the issue, but it will take time" ... blah, blah, blah ......
ALL I WANT IS TO CHANGE THE LINKED ACCOUNT FFS!!!
OK, I said - after about 25 minutes of mumbojumbo - tell me what is going to happen. "We are going to solve the Security for you Sir" ....... good I said, is there any cost?
Mumble mumble yes £299.99!!! WTF!? I can buy an new laptop for that if this one has been compromised!!
What a fecking rip-off!!!!
Anyone here know how to change the linked account?
Whe I log into my Hotmail Account it is saying that I am about to access sensitive information ...... ckick here to send a code to your linked account.
Never done this before.
Trouble is that the linked e-mail account has been dead for many years .... I set up this hotmail account around 12 years ago now. I use it every day.
So, my question is - how do I change my linked e-mail account.
I rang Hotmail Support and they have just led me a merry dance ... they took over my laptop, clicked around and mumbled in an asian accent "OH, Dear" "OH, Dear" as they clicked on files showing lists of errors upon errors .................. he was clicking around for ages, just mumbling "Security Breached" "OH Dear" "Tech Support will sort the issue, but it will take time" ... blah, blah, blah ......
ALL I WANT IS TO CHANGE THE LINKED ACCOUNT FFS!!!
OK, I said - after about 25 minutes of mumbojumbo - tell me what is going to happen. "We are going to solve the Security for you Sir" ....... good I said, is there any cost?
Mumble mumble yes £299.99!!! WTF!? I can buy an new laptop for that if this one has been compromised!!
What a fecking rip-off!!!!
Anyone here know how to change the linked account?
#4
Scooby Regular
Thread Starter
Thanks Jack .... but that's what I have been doing ... I get this statement:-
As you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?
It lists my ancient dead e-mail .... well, I don't want it sent there and this is the problem.
The other option says "I don't have these anymore" which I click and get this message:-
"If you ever lose access to your account, your security info helps you get back in. Update this info to help keep your account secure. It will take 30 days for the update to take effect. The waiting period makes it harder for a hacker to lock you out of your account with just a stolen password"
30 DAYS?????????? I have to wait 30 DAYS!???
This cannot be right - it is my primary e-mail account!
I think they are manipulating things so that people buy their £300 'solution'!
As you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?
It lists my ancient dead e-mail .... well, I don't want it sent there and this is the problem.
The other option says "I don't have these anymore" which I click and get this message:-
"If you ever lose access to your account, your security info helps you get back in. Update this info to help keep your account secure. It will take 30 days for the update to take effect. The waiting period makes it harder for a hacker to lock you out of your account with just a stolen password"
30 DAYS?????????? I have to wait 30 DAYS!???
This cannot be right - it is my primary e-mail account!
I think they are manipulating things so that people buy their £300 'solution'!
#6
Scooby Senior
You're probably fooked. This no doubt does the same https://account.live.com/proofs/Add?mkt=en-gb&apt=1 mine has my phone number, they send a code to that via txt.
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#8
Thats what I did to although I did in 3 years ago. My old hotmail account is still open but I use the icloud as my primary. Had the hotmail account since 1996.
#9
How did you find the phone number for "Hotmail Support" Pete? If you put something like "hotmail support" into Google and tried one of the first numbers, then you didn't ring Microsoft...
PS. You might want to buy that new laptop now you've had some random 3rd party all over your existing one, installing who knows what...
PS. You might want to buy that new laptop now you've had some random 3rd party all over your existing one, installing who knows what...
Last edited by ChrisB; 02 August 2013 at 09:18 PM.
#10
Scooby Regular
Thread Starter
OH **** ......
It was a 0800 number ... seemed genuine? Ii did hesitate when he said he wanted access - I said just tell me how to do it ...... but the programs they wanted me to download said microsoft???
It was a 0800 number ... seemed genuine? Ii did hesitate when he said he wanted access - I said just tell me how to do it ...... but the programs they wanted me to download said microsoft???
Last edited by pslewis; 02 August 2013 at 09:15 PM.
#12
It could be semi-legit as in they just want to sting you for £££ but, personally, I'd consider your PC compromised and not do anything like banking on it until you've had it properly checked. Some of the current nasties out there are very cute and complete buggers to remove. An Aliens approach can be the best tactic - take off and nuke it from orbit (or backup your work and rebuild it from scratch)
#14
Scooby Regular
Thread Starter
They asked my e-mail account and my date of birth ..... like a damned idiot I gave them it - I've always been rock solid about security - how could I have been so stupid!
I have looked up the Number I rang - it was Tech Support Mart apparently ... they are scammers to scare you into buying their tech support. No indication that they are crooks who compromise your banking etc.
I have looked up the Number I rang - it was Tech Support Mart apparently ... they are scammers to scare you into buying their tech support. No indication that they are crooks who compromise your banking etc.
#22
Scooby Regular
Thread Starter
#23
Scooby Regular
Thread Starter
From my research the company seems interested in selling software and tech support rather than compromising my security?
#27
Scooby Regular
Thread Starter
It's running fine (the laptop that is) - I have tried doing a restore point (in fact loads to a month back) - it fails.
I have Kaspersky Security so decided to make a rescue disc in case things went **** up - it fails saying that there are two processes running.
Can I run Kaspersky from Safe Mode? This is a new area for me to be honest
I have changed my banking details ...... but, if I have a keystroke reader installed that may not have been sensible?
I have Kaspersky Security so decided to make a rescue disc in case things went **** up - it fails saying that there are two processes running.
Can I run Kaspersky from Safe Mode? This is a new area for me to be honest
I have changed my banking details ...... but, if I have a keystroke reader installed that may not have been sensible?
#29
Scooby Regular
Thread Starter
Right, I believe I have removed anything that was placed on my Laptop last night - that's one step.
Thanks for the useful suggestions ....
Now to change my passwords I guess?
I would like to start the laptop from afresh - as if it were new ...... how do I keep my favourites for example? And what about reloading Vista?
And Jack - yes the worry is a killer at my age!
#30
Scooby Regular
I'd wipe everything and start again by re-installing windows. It's the only way to be sure you have sorted it.
Favourites can be saved to a file which you can keep on a pen drive. Alternatively you can save them to an account in the browser. For instance, I use Google Chrome with a Google account and all my favourites/bookmarks/settings get transferred when ever I log into the browser.
Favourites can be saved to a file which you can keep on a pen drive. Alternatively you can save them to an account in the browser. For instance, I use Google Chrome with a Google account and all my favourites/bookmarks/settings get transferred when ever I log into the browser.