ScoobyNet.com - Subaru Enthusiast Forum - How DO you get staff to use IT properly?

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Quote:

Originally Posted by NotoriousREV

I can't even get end users to log support calls properly. Given the choice between e-mailing "support@..." they instead often choose the IT distribution list (150 people). This is despite the information being displayed on every user's desktop with a clickable link and me sending an All Staff e-mail reminding people on a weekly basis. The record so far between me sending a reminder e-mail and someone using the wrong address is 2 hours.

We implement systems for third parties and if an exception is generated a nice form pops up with an option to e-mail us with the full error (executing path etc).

We had some **** take a picture of the form (without all the useful stuff) and e-mail that to us :lol1:

It's amazing how you can cut the volume of support calls by offshoring your support desk! ;)

It's all the same out there!!!! Strange relief felt, and as someone said >>a fool and his data are soon parted...<< and then the crying starts!

I should mention I'm a TV Producer type, not an IT professional; I am however the closest thing this company has to on-site support and show new staff the ropes. Proper IT support is subcontracted to off site company but doesnt look like having them there 24/7 would help much, they'll still dial manually as they are too busy making TV programmes to use Outlook properly:cry:

D