Chevron TMIC
11 February 2020, 02:20 PM
#1
Chevron TMIC
I paid over £2k for one of their race-spec TMIC to go on the R205 and specifically asked for it to be left unbranded, I paid for the item 2 years ago when I was going to do a big build. Long story short I went to collect a few months ago and when I was showed the TMIC it had the Chevron branding on it, I was also told they can't make these intercoolers anymore and I couldn't get another. At this stage, I should have asked for my money back, but Chevron said they would easily sell it on and would message me once it's sold. Six months later it is still sat on their shelves, and this morning I asked for a refund as it's not what I originally ordered. Miraculously an unbranded one has somehow become available this morning, but without no real explanation other than it's a "Long Story"??
Great! I can go and collect it along with my other parts, but I was told I can't because they have to order it in. I told them not to bother which would save us both time and hassle and that I would prefer a refund to which they said No!
Am I being unreasonable in asking for a refund?
Great! I can go and collect it along with my other parts, but I was told I can't because they have to order it in. I told them not to bother which would save us both time and hassle and that I would prefer a refund to which they said No!
Am I being unreasonable in asking for a refund?
Last edited by juggers; 11 February 2020 at 02:35 PM.
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then when one of them f****d up the cost of a 2.35 rebuild.
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11 February 2020, 04:23 PM
#8
Tough one. Here's my experience in a similar situation with different parts and a different supplier. I looked into it with citizens advice bureau and because what i'd ordered was bespoke, I was not entitled to a refund.
I even offered to pay the supplier the odds to make a standard item they could sell on but they wouldn't entertain that as it wasn't from their stock.
I learned a lesson then. I don't know why I didn't go to Alyn first but in future I will always go to him first for everything.
I even offered to pay the supplier the odds to make a standard item they could sell on but they wouldn't entertain that as it wasn't from their stock.
I learned a lesson then. I don't know why I didn't go to Alyn first but in future I will always go to him first for everything.
11 February 2020, 10:19 PM
#9
I’ve lost track of the amount of money I’ve lost from so called Subaru specialists... mappers... breakers.
I tell everyone I meet about my bad experiences.
And I mean EVERYONE.
It doesn’t get my money back but it makes me happy that I may have hurt them in their pocket somehow like they did me.
Powerstation took a great **** all over me and I was made up when they folded.
What goes round.
Siv
I tell everyone I meet about my bad experiences.
And I mean EVERYONE.
It doesn’t get my money back but it makes me happy that I may have hurt them in their pocket somehow like they did me.
Powerstation took a great **** all over me and I was made up when they folded.
What goes round.
Siv
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12 February 2020, 11:52 AM
#12
It wasnt performing like I was told it would
he disputed that ans then offered to sell it for me
I had a seller myself and asked for him to return it
He said it was at Owens
rang Owen's who still wouldn't return it
simon was offering the same money I was selling it for anyway
so I just took the money but I had repeatedly asked for it back and he said then he had it sold
and he would sue me if I insisted on having it returned
a nasty horrible little man
he disputed that ans then offered to sell it for me
I had a seller myself and asked for him to return it
He said it was at Owens
rang Owen's who still wouldn't return it
simon was offering the same money I was selling it for anyway
so I just took the money but I had repeatedly asked for it back and he said then he had it sold
and he would sue me if I insisted on having it returned
a nasty horrible little man
12 February 2020, 12:21 PM
#13
I'm surprised at all the hate for chevron, I used them in feb 2018 for a load of suspension work on my hawk sti along with a few other added extras and i found them to be one of the most professional companies I've dealt with.the work was done to a meticulous high standard, prices were fair and communication was spot on.
i spent around £3k with them and couldn't be happier, 2 years down the line my car still feels perfect from the work they did.
i spent around £3k with them and couldn't be happier, 2 years down the line my car still feels perfect from the work they did.
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12 February 2020, 12:52 PM
#15
Scooby Regular
I really hate hearing stories like this but thank you Juggers for sharing and letting us all know what to expect from these guys. I'm sure most of us can relate to your experience!
In my opinion, it is pointless arguing with these types of people, it's like they almost enjoy it! As stonejedi mentioned, I would look at trading standards and use the law to get your money back.
You can open a case using the small claims court for about £40 and provide your evidence that they did not provide you with a suitable product in a reasonable time frame (https://www.gov.uk/make-court-claim-for-money). Given that they have had 2 years to provide it, I don't think they would have a leg to stand on. Lewisscoob did mention about it being custom but they would have to prove that they are out of pocket which would be difficult if they haven't ordered it yet.
I've used the small claims before and it was really easy. The garage sent me several ****ty text's and emails to begin with to try to intimidate me but I just ignored them. They ended up phoning me the day before the hearing and refunding me the full amount so they didn't also have to pay court costs. It's the only way to deal with these people.
In my opinion, it is pointless arguing with these types of people, it's like they almost enjoy it! As stonejedi mentioned, I would look at trading standards and use the law to get your money back.
You can open a case using the small claims court for about £40 and provide your evidence that they did not provide you with a suitable product in a reasonable time frame (https://www.gov.uk/make-court-claim-for-money). Given that they have had 2 years to provide it, I don't think they would have a leg to stand on. Lewisscoob did mention about it being custom but they would have to prove that they are out of pocket which would be difficult if they haven't ordered it yet.
I've used the small claims before and it was really easy. The garage sent me several ****ty text's and emails to begin with to try to intimidate me but I just ignored them. They ended up phoning me the day before the hearing and refunding me the full amount so they didn't also have to pay court costs. It's the only way to deal with these people.
12 February 2020, 02:56 PM
#17
I'm surprised at all the hate for chevron, I used them in feb 2018 for a load of suspension work on my hawk sti along with a few other added extras and i found them to be one of the most professional companies I've dealt with.the work was done to a meticulous high standard, prices were fair and communication was spot on.
i spent around £3k with them and couldn't be happier, 2 years down the line my car still feels perfect from the work they did.
i spent around £3k with them and couldn't be happier, 2 years down the line my car still feels perfect from the work they did.
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12 February 2020, 07:10 PM
#18
So I take a lot of info from 22b bulletin board and recognise names on here so that intercooler was a major part of John Fellsteads build and was a brilliant advert for chevron amongst us although chevron don't actually make that cooler , I also know chevron are successful in their own right .
But damn some of these companies think they are beyond reproach and have an over sense of entitlement . imo.
But damn some of these companies think they are beyond reproach and have an over sense of entitlement . imo.
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12 February 2020, 08:02 PM
#20
I found him and Owen's were in cahoots I didnt think he was trustworthy or was telling me.the truth
if I'd lived down the road to him I bet hed been like a pussycat , hes a typical blow hole untrustworthy salesman
12 February 2020, 10:07 PM
#21
I paid over £2k for one of their race-spec TMIC to go on the R205 and specifically asked for it to be left unbranded, I paid for the item 2 years ago when I was going to do a big build. Long story short I went to collect a few months ago and when I was showed the TMIC it had the Chevron branding on it, I was also told they can't make these intercoolers anymore and I couldn't get another. At this stage, I should have asked for my money back, but Chevron said they would easily sell it on and would message me once it's sold. Six months later it is still sat on their shelves, and this morning I asked for a refund as it's not what I originally ordered. Miraculously an unbranded one has somehow become available this morning, but without no real explanation other than it's a "Long Story"??
Great! I can go and collect it along with my other parts, but I was told I can't because they have to order it in. I told them not to bother which would save us both time and hassle and that I would prefer a refund to which they said No!
Am I being unreasonable in asking for a refund?
Great! I can go and collect it along with my other parts, but I was told I can't because they have to order it in. I told them not to bother which would save us both time and hassle and that I would prefer a refund to which they said No!
Am I being unreasonable in asking for a refund?
You then go on to say you didn't want one of their branded items when you decide to eventually claim your part, so they manage to source what you want, and yet you still don't want it.
It looks to me like you just don't want this outlay anymore, so are trying to get a supplier to swallow the cost of your change of heart. That's a part they couldn't sell to anyone else the last 2+ years and have paid the production costs on.
Yes you are being unreasonable.
12 February 2020, 10:15 PM
#22
I daily drive my JDM STi, have done for 11 years now, this car i won the 22B sprint championship outright with in 2014, this car has now covered over 130K miles, the engine was built by Chevron and has covered 65K miles since at circa 480BHP/500FtLb, It never uses a drop of oil or water. I'm doing a Sprint in the car on saturday which includes a 40 minute endurance run as part of the event, i'm more concerned about me lasting than the car!
.
12 February 2020, 10:24 PM
#23
So I take a lot of info from 22b bulletin board and recognise names on here so that intercooler was a major part of John Fellsteads build and was a brilliant advert for chevron amongst us although chevron don't actually make that cooler , I also know chevron are successful in their own right .
But damn some of these companies think they are beyond reproach and have an over sense of entitlement . imo.
But damn some of these companies think they are beyond reproach and have an over sense of entitlement . imo.
12 February 2020, 10:35 PM
#24
An absolute farce that joe all subaru turbos need to go through Chevron what's the point in that?
I found him and Owen's were in cahoots I didnt think he was trustworthy or was telling me.the truth
if I'd lived down the road to him I bet hed been like a pussycat , hes a typical blow hole untrustworthy salesman
I found him and Owen's were in cahoots I didnt think he was trustworthy or was telling me.the truth
if I'd lived down the road to him I bet hed been like a pussycat , hes a typical blow hole untrustworthy salesman
It's quite likely without the input from Chevron, Owen Developments wouldn't bother making any turbo's for the Subaru market.
As to Simon being untrustworthy, not in my experience, they are a company that tries very hard to do a good job. Quite frankly i don't know how half the Subaru suppliers manage to stay sane dealing with some of the people they have to.
12 February 2020, 11:48 PM
#25
You can't buy a part from a company, then let it sit in their stock for over 2 years with you deciding not to go and pick it up, then 2 + years later decide you no longer want it and want your money back.
You then go on to say you didn't want one of their branded items when you decide to eventually claim your part, so they manage to source what you want, and yet you still don't want it.
It looks to me like you just don't want this outlay anymore, so are trying to get a supplier to swallow the cost of your change of heart. That's a part they couldn't sell to anyone else the last 2+ years and have paid the production costs on.
Yes you are being unreasonable.
You then go on to say you didn't want one of their branded items when you decide to eventually claim your part, so they manage to source what you want, and yet you still don't want it.
It looks to me like you just don't want this outlay anymore, so are trying to get a supplier to swallow the cost of your change of heart. That's a part they couldn't sell to anyone else the last 2+ years and have paid the production costs on.
Yes you are being unreasonable.
And yes you're right I don't want the expense anymore I am well within my right to ask for a refund!. What pisses me off is there quick to take the cash and make their margin, but can't afford to refund the money based on their own cockup!
Last edited by juggers; 12 February 2020 at 11:59 PM.
12 February 2020, 11:55 PM
#26
Do yourself a favor John and pull your tongue out of Simons ***, the fact it was sat there for two years and they didn't even have what I asked for is farcical. When I went to pick it up it had chevron on it which I clearly stated I didn't want and have communications to prove this. I'm within my right to ask for a full refund so jog the f k on mate.
And yes you're right I don't want the expense anymore I am well within my right to ask for a refund!. What pisses me off is there quick to take the cash and make their margin, but can't afford to refund the money based on there own cockup!
And yes you're right I don't want the expense anymore I am well within my right to ask for a refund!. What pisses me off is there quick to take the cash and make their margin, but can't afford to refund the money based on there own cockup!
You asked the question if you were being unreasonable, I answered it. If you only want to hear opinions that match your own, don't ask the question.
The cockup they made was not doing what most suppliers do and insisting they ship the parts rather than giving you 2+ years free storage.
If you genuinely think it's OK to expect a company to refund you on parts you bought over 2 years ago, you live in a different world to most people.
Last edited by johnfelstead; 13 February 2020 at 12:22 AM.
13 February 2020, 12:38 AM
#27
To be fair it is a very unusual situation to have bought an item and for it to be left not collected for 2 yrs in the shop..
Yes the shop did make the mistake and branded it when you asked not to, but had you have collected the intercooler or at least viewed it as per normal practice when it arrived in to stock, at least back then it could have been dealt with... waiting 2yrs to discover a problem is going to be a complicated situation by anyone standards.
i know that there are companies that supplied me through my work, last year that I don’t use anymore, sometimes due to pricing, quality, waiting time’s or disagreements. So the circumstances and preferred suppliers 2 yrs ago with Chevron could be completely different now.
ive never bought so much as a nut and bolt off them, just giving you an un biased view.
its not a normal common buyer/seller situation.
Yes the shop did make the mistake and branded it when you asked not to, but had you have collected the intercooler or at least viewed it as per normal practice when it arrived in to stock, at least back then it could have been dealt with... waiting 2yrs to discover a problem is going to be a complicated situation by anyone standards.
i know that there are companies that supplied me through my work, last year that I don’t use anymore, sometimes due to pricing, quality, waiting time’s or disagreements. So the circumstances and preferred suppliers 2 yrs ago with Chevron could be completely different now.
ive never bought so much as a nut and bolt off them, just giving you an un biased view.
its not a normal common buyer/seller situation.
Last edited by kenc; 13 February 2020 at 12:47 AM.
13 February 2020, 12:47 AM
#28
Abuse, excellent.
You asked the question if you were being unreasonable, I answered it. If you only want to hear opinions that match your own, don't ask the question.
The cockup they made was not doing what most suppliers do and insisting they ship the parts rather than giving you 2+ years free storage.
If you genuinely think it's OK to expect a company to refund you on parts you bought over 2 years ago, you live in a different world to most people.
You asked the question if you were being unreasonable, I answered it. If you only want to hear opinions that match your own, don't ask the question.
The cockup they made was not doing what most suppliers do and insisting they ship the parts rather than giving you 2+ years free storage.
If you genuinely think it's OK to expect a company to refund you on parts you bought over 2 years ago, you live in a different world to most people.
One of the points I failed to mention is, when I was told there was another intercooler I said fine I'll be down the next day to collect it, it then turned into sorry it's not here we need to order it in, at that stage, I said don't bother just give me a refund. So if they now have to commission or purchase another product to supply to me why not just save all the hassle and give me a refund? The cooler cost me £2400 I assume the mark up is 30% £720....are they really that desperate??
13 February 2020, 08:00 AM
#29
The tmic was paid for at full retail price. It was ordered without a logo on. It's up to Chevron to keep the client informed if they have no storage room for it, having profited on its sale. Juggers obviously had the intention to use them to fit the motor, so why would he pick it up, and why would he travel there to check if it had a logo if he specifically ordered one without ?
If I was ordering ( and paid for ) what is possibley the most expensive tmic on the planet, I would expect a reasonable level of customer service to go with it.
Chevron are probably not legally obligated to refund, but they are obligated to provide him promptly with what he ordered, and it looks like they could have handled it better.
If I was ordering ( and paid for ) what is possibley the most expensive tmic on the planet, I would expect a reasonable level of customer service to go with it.
Chevron are probably not legally obligated to refund, but they are obligated to provide him promptly with what he ordered, and it looks like they could have handled it better.
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13 February 2020, 08:08 AM
#30
To be fair it is a very unusual situation to have bought an item and for it to be left not collected for 2 yrs in the shop..
Yes the shop did make the mistake and branded it when you asked not to, but had you have collected the intercooler or at least viewed it as per normal practice when it arrived in to stock, at least back then it could have been dealt with... waiting 2yrs to discover a problem is going to be a complicated situation by anyone standards.
i know that there are companies that supplied me through my work, last year that I don’t use anymore, sometimes due to pricing, quality, waiting time’s or disagreements. So the circumstances and preferred suppliers 2 yrs ago with Chevron could be completely different now.
ive never bought so much as a nut and bolt off them, just giving you an un biased view.
its not a normal common buyer/seller situation.
Yes the shop did make the mistake and branded it when you asked not to, but had you have collected the intercooler or at least viewed it as per normal practice when it arrived in to stock, at least back then it could have been dealt with... waiting 2yrs to discover a problem is going to be a complicated situation by anyone standards.
i know that there are companies that supplied me through my work, last year that I don’t use anymore, sometimes due to pricing, quality, waiting time’s or disagreements. So the circumstances and preferred suppliers 2 yrs ago with Chevron could be completely different now.
ive never bought so much as a nut and bolt off them, just giving you an un biased view.
its not a normal common buyer/seller situation.