Sorry - non scooby related, but it does affect my ability to browse Scoobynet.

Last Thursday I came home to find that my phone line (Home Highway so 3 lines) was not working. I reported it.

It is a fault (broken wire) somewhere between the exchange & the pole o/s my home.

As of 18.00 last night (Exactly 1 week after first reported), it was still UNALLOCATED for repair and projected to take a further 3 days before it is.

To say that this is inconvenient, frustrating etc is an understatement. Have had to go and buy a mobile phone in order to have our home calls diverted to it (we pay for the diverted calls too!). I know that we will get compensation but that's not the point.

I simply can not believe the crass inefficiency of such a company ('specially one that charges though the nose & boasts large profits).

Roll on the "unlocking of the local loop".

 

Doh! Nothing to do with me guv, honest.

 

James,

Are you a business or residential customer?

blubs

 

I totally agree. I use BT as my ISP, and to be perfectly honest I've got a broken watch thats more reliable than the servers, (constantly playing up etc)

Now looking for a new ISP after being told by the BT Helpdesk that I couldn't speak to the customer services manager as i'm 'only a customer and not important enough'

 

blubs

Residential of course

Reported a business fault on Tues & an engineer appeared in 30 mins!

 

Don't know ifthis good or bad, I had a fault on my home line for 10 days till they fixed it and they ended up owing me for the quarters phone bill.

Adrian

 

If you want to find out the status of a line fault you can type your number in to the following web page and it will give you an update of progress so far.
Probably not much help to you at the moment but it saves ring up.

 

Mark

Thanks but been there already & seen a nice little schematic showing me that the fault is at Location 3 (between the exchange & the local box). Also informed me that I was awaiting an engineer to investigate!

As below:

Line tests indicate that the problem is likely to be between the Telephone Exchange and the property.


Fault Status : We are currently waiting for an engineer to deal with the fault.


Not a great deal of help after 7 days

After major badgering, I have been promised an engineer is going out tomorrow (day 9)

If I update this post over the week-end, the fault is fixed - if not, it will be Tuesday when back at work!

[This message has been edited by JamesH (edited 26-05-2000).]

 

James,

When I had my Home Highway installed last year I had an immediate fault which meant I couldn't dial up on ISDN most of the time. It took BT about 20 days to sort it. Eventually they replaced the White junction box in the house. Turned out using the analogue line 2 (modem for me) cut out the ISDN line 1.

I could connect with modem as well so wasn't too miffed. Can't remember the exact compensation but I think it worked out at ove £300 for me (£25ish a day - just ask for it when the fault is finally fixed or when you next speak to them). My BT bill is still in credit over 7 months later and that includes the installation and ISDN card.

Let them take their time and just use a modem dial-up I must admit to being upset when my line finally started working but the pound signs were spinning in my eyes

Cheers
Joolz

[This message has been edited by jbryant (edited 26-05-2000).]

 

Joolz

Wish I could use a modem. The line before the white box of tricks is only single 1 pair copper & this is broken. I have no working landline telecoms in my house at all

They WILL pay

 

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:<HR>Originally posted by JamesH:
<B>They WILL pay [/quote]


Get them to pay your mobile bill if you have one. Just steer clear of the 0898's

 

You should be able to claim compensation - they don't advertise it, but you can claim for each day you were without service.

 

Fixed 5 mins ago

'bout bloody time - 11 days

Now to start writing letters....

 

Interesting,

My line went out last Bank Holiday. Eventually they restored service, but we have a Caller Display box (some dodgy calls a few years back) which stopped displaying the numbers. They told us it had probably broken so we got a new one... suprise suprise no numbers. Then they came and changed the home highway box and lo, numbers!!!.

Have to say I am with BT Internet and have had no probs, linked up my ISDN line (after 2 months of the ISDN card sitting in the box) yesterday. Did some downloading of MP3 files today with the help of my brother. Couldn't beleive 28 MB in 1 hour 10 mins. WOW.

Dave

 

Blubs,

Although you have done me proud in the past with my line installation (cheers mate!!) I do have to agree with some of these BT related comments.

For example,

bring bring, bring bring, bring bring (x30 atleast)...........telephone is answered by BT engineer 'Hello, fast response, Ian speaking'

And so the prosecution rests its case

 

Er.................er......................well... ............erm..................it's like this...................er.................DOH!

 

^Gazzer^

Does BT automatically credit your account as compensation for days they've failed to provide the service, or do I have to claim? If the latter, who do I write to? Just got my Home Highway back after four days' outage.

Brian

 

Brian

I think it's best to "REMIND" them - 0800 731 0147 (Christ! It's imprinted on my brain ) just in case they forget. I'm looking at £250 for my "outage", tho' a letter of grovel included would be nice.

Just for the interest, my company bought ISDN 30 system from BT. Due to pig headedness & proscribing/supplying the wrong kit, a £5500 order turned into a £13000 credit & they still make a profit! Mind you, we had seriously pee'd off clients & probably lost a heck of a lot more in business (no consequential loss) + grey hairs & psoraisis for me.