I placed an order & paid deposit with Olympian Subaru on 5 April. They didn't place their order with Subaru until Easter a week later. After several phone calls of me insisting I knew how the order process worked & that they didn't - I eventually got an apology from the dealer after they checked with their Subaru area manager a few weeks later. In the meantime I had comments like "we wouldn't dream of asking you to pay before you took delivery of the car". That changed into "we need payment at the time of registration". I then got a delivery date of 28 May & started working on the assumption that they would want to be paid 2 weeks before that date. I put my old car up for sale as that car was on finance & I needed to clear it to get the new finance deal. After 2 weeks, I had zero interest in the car (Ford Focus ST170) & got worried that I wouldn't be able to sell in time. So I visited the supplying dealer & also called many car dealers in the area. I eventually sold my car to a Ford dealer for trade price on Monday. This just gave me enough time to get the paperwork ready to be able to pay for my new car this Friday. For the past 2 days, I've been chasing my finance company & Olympian to ensure everything runs smoothly & then needed a reg number for the new car. Olympian called this morning to say that the car will not be delivered 28/5, but will be allocated to me the first week of June with delivery due around mid June.

I have now sold my car, losing £1000 by selling at trade to a dealer. I could really have used an extra 2 weeks & I think I could have sold privately given the extra time available. I now have a hire car which I was intending to run for a week while waiting for delivery. However now, it's going to be a month before I get the car.

Olympian have offered to lend me a car which sorts out my hire car costs. Right now, I'm pretty angry & not thinking straight. I now have to phone my finance company & do a major climb down over hassling them for the documents.

What would you do?

 

Take the loan car and rag the **** off it practicing for the WR1.

At the end of the day, it's not really the dealer's fault - he can only pass on what he has been told - assuming he is being straight with you. Sux that he didn't put the order in ASAP though...

 

Well not really mate. It *is* the dealers fault! He chose to take an order for a car & gave an incorrect deleivery date because he didn't bother to find out the order process! I pay money, he takes it so it's his responsibility shirley?

I'm thinking about compensation for my £1000 loss in the form of extra goodies.

 

To be fair, they have offered you the use of a car for the period, which is something they didn't have to do....

The method you used for selling your Focus is not the fault of the Subaru dealer. They're not nannies

 

No harm in asking (if you don't ask, you don't get!), but again, I'm sure there's a get out clause he can use. Delivery date is probably not 100% guaranteed in the terms of your contract to purchase.

 

I'd try the compensation route from the dealer show them a paper trail of whats happend and the "loss" its caused you

hawk

ps and stop calling me shirley

 

This is not the support I expected, does everyone hate WR1 owners?

There's a legal contract here with delivery promised for 28/5. I took steps to ensure that I could meet the unusual purchase requirements, the delivery date has been altered now to a correct date. The dlivery date has not changed, the dealers understanding of the delivery date has changed because he has now bothered to check it with Subaru UK. If I had known the correct delivery date, I would not have lost so much money on my car sale. The dealer misinformed me; breach of contract.

 

Difficult to prove though as the dealer could substantiate the value of your car as glasses guide will show it. (assuming you got book trade value) The fact that you used the trade route is not his fault.

It sounds like you have been messed about a bit, and maybe the dealer is not quite on top of the process, however I'd think very carefully before upsetting the dealer.

The chances of getting compo are very remote, and you could ruin a relationship that has to last for the next few years as you have your car serviced\warranty claims etc etc.

 

Good grief! How exactly do you draw that conclusion from my post?!

I'm just saying it like it is. It's business.

 

Yes, we're all insanely jealous and hate every one of you

The only thing the Dealer is guilty of is supplying you with the incorrect delivery date. It's your responsibility to sell your car or sort out the outstanding finance, not theirs. The only time it becomes the Dealers problem is if you part-ex'd your car with them.

Won't get you the best deal, but it's by far the easiest option.

I do agree they've mucked you around a bit, but them supplying a car would satisfy me. I would also ask for the first service to be FOC as a goodwill gesture.

Stefan

 

>>Difficult to prove though as the dealer could substantiate the value of your car as glasses guide will show it. (assuming you got book trade value) The fact that you used the trade route is not his fault.<<

I got book trade value. I was intending to sell the car for book private sale value (+£1k). I would have been likely to get this if I'd known about the incorrect delivery date on Monday.

>>It sounds like you have been messed about a bit, and maybe the dealer is not quite on top of the process, however I'd think very carefully before upsetting the dealer. <<

Upsetting them? I we not supposed to upset people who mess us about?

>>The chances of getting compo are very remote, and you could ruin a relationship that has to last for the next few years as you have your car serviced\warranty claims etc etc.<<

I have no intention of using this dealer for servicing, there are another 2 or 3 dealers who are closer to me.

 

You don't seem to understand....which part of your contract with the dealer had ANYTHING to do with your Ford Focus???

Why should the dealer have to know about your own personal financial situation??

 

>>The only thing the Dealer is guilty of is supplying you with the incorrect delivery date. It's your responsibility to sell your car or sort out the outstanding finance, not theirs. The only time it becomes the Dealers problem is if you part-ex'd your car with them. <<

Breach of contract is the dealers problem.

>>I do agree they've mucked you around a bit, but them supplying a car would satisfy me. I would also ask for the first service to be FOC as a goodwill gesture.<<

The last 2 new cars I've bought, I've been lent a car by the dealer for the period between sellign my old car & collecting the new one. I expect this as part of the service.

Isn't the first service FOC anyway? When I bought my 99my I seem to remember that I only paid for the oil (which I supplied anyway).

 

I think you'll find that 'acceptable' delay to delivery is built into the contract? Have you actually checked????

 

An incorrect delivery date makes it breach of contract. Breach of contract makes for a claim for damages. Damages are losses that I have incurred due to working towards a delivery date that was incorrect due to the dealer not checking the date correctly. The dealer is legally negligent.

I've already called my solicitor, it's breach of contract & I do have a damages claim.

 

...and correct me if I'm wrong, but is this dealer not doing the same for you???

 

Also bad mouthing the dealer on here may give you leverage to get some money back... I'm not sure that any Subaru dealer would like bad press on such a big scale as this place. Just drop that into the arguement...

And then get the car serviced else where, cuz they'll make that grand back on service costs!

 

Is there an Evo forum like this one? Does anyone have the URL?

 

Nick ...

I ordered my WR1 on Jan13th ... was told to expect delivery in April. In March I was told it would more than likely be March, so I sold my old scooby on a quick sale at a loss of around 2K. Was then told no ... it would be April. In April was told I was not in the first batch but would be in the second batch in May. It is now May ... I have been given a hire car by my dealer (which I was very gratefull about)

I now get the WR1 on Saturday! Finally.

I can really sympathise with what has happened to you because I have been put through the same thing. I think IM are more to blame for the messing around than dealers ...

Secondly people have posted some complete rubbish on here about the WR1 and when they were going to be delivered. This meant nobody actually believed anything they were being told!

 

Yes, but as compensation because I have to hire a car due to their negligence. Not as part of the service.

 

Ordered mine 22 dec paid for 26 april arrives at dealers today and I pick up tomorrow ........The problems that people are having are not the dealers fault my dealer has had so many problems getting information out of subaru uk nobody seems to be able to tell them anything my dealer only found out today that mine arrives today and that was only when he phoned them, also the alocation of cars is hit and miss some feb/march orders have had cars for 2/3 weeks and I ordered in dec and I only know of one other person who ordered b4 me and i dont see why people with later orders should get theirs first totaly unfair in my book... also sold my P1 on feb 7th so been without a car since....

 

Blimey Nick - little bit sensitive !
How you finance your new car is of no consequence to the dealer. If they were part exchanging the car then as it has been said, they would be involved. But if that was the case there would be no problem. Just because you cant finance the deal until the the previous car is sorted is not their problem. Could they ask you for compensation if you chose to delay picking the car up by a week ? Of course not.

They have been overly generous I reckon giving you a car to use.

 

I think you should cut them a bit of slack, they have only had the dealership for 3 months at most and cars like the WR1 aren't exactly made in huge quantities so delays are likely.

The dealer can only go on what IM tell them and we all know how good IM are at keeping us informed.

It's only a few weeks to wait and they are giving you a car, really can't please some people.

Why the Evo forum ? are you expecting Mitsubishi to have a 340MR on the shelf ready for you ?

I waited 6 months for the PPP on my STi, now that was good reason to be pissed off, especially when some people were jumping the queue.

It's a car, not a life support machine, chillout.

 

Lancer???

www.lancerregister.com

 

Forum is here


Coming to the dark side then?

 

I remember back in 98 when I ordered my first scoob in the February for delivery on 1st August... No phone calls at all until I chased them up in July... I was told that delivery would be middle of August... ended up with delivery end of september...

subsiquently found out from a very good source that my original car was sold in July to an MD of a company who came in with the cash so they gave him my place!!!

Believe me I know some cars salesmen and the things the trade get up to are unbelievable!!!

 

add to that the hype of a souped up special edition everything beating almighty strange coloured ppp'd gobtastic scooby and youve got a reciepe for IM & the dealers to write a their own checks and b their own story


im afraid theyve got u by the short and curlies if u want one if not the bowlocks to them and go buy something from someone who at least to your face cares

 

Yeh, go see Jon Vicker at Cam Mitsubishi, he'll do you a nice Evo!!!

 

Good job its not a VW, I had to wait 9 months, (5 months later than original date.) for my R32 after paying a hefty deposit too ........... then when it did show it was rubbish quality and I got a full refund ........... (didnt get any apology or any money off or a loan car) I ended up having to buy another motor while I was waiting for the damn thing to turn up..............

 

To be honest I don't think you've been given such a rough ride by the dealers : delaying delivery by a week is not uncommon for many cars, let alone limited number special editions which need sorting by a third party (Prodrive). I'm pretty sure they'll have a get-out clause regarding delivery dates, especially on this particular car.

I can understand why you're pi**ed off, I would be too, but other than complaining there's not a great deal you can do. The offer of a free runabout is quite a magnanimous gesture on the dealers' part and it sounds like they're at least trying to be helpful to your cause.

If you're after an Evo 8 MR instead, be prepared for an even longer wait.