Hi everyone

Please note that this is not a vote for sympathy or an excuse, I just thought it needed mentioning to people who might be wondering what is going on.

Firstly please let me start with an apology.

We have not been able to be in the office as often as usual at the moment, as we had our first baby on Monday 8th November, Scott was born at 6.49am and weighed in at 7lbs 3 oz, but unfortunately he developed pneumonia due to related feeding problems and is in Hospital, so most of our time is spent there looking after him, as you can imagine.

If you do not get as quick replies to emails and phone calls, this is why. We are able to return people’s calls, if we are not imeadiately available and also reply to all our mails, but I thought it only decent to let you all know what was happening.

Orders and enquiries are being processed as usual and we are trying to get on with things as normal, so please be confident of that.

I wont lie to you, we have been set back with this problem, in fact the whole of 2004 has had one run of bad luck after the other, what with £10K worth of credit card fraud, etc, but as you might imagine if you have kids yourselves, this is far worse, but I am trying to get there and handle the situation the best I can.

All orders, emails, phone calls, refunds etc, are being dealt with as fast as they can be, and nothing is being overlooked.

Please don’t worry JW Racing are still here and offering the highest quality goods with the highest level of service, but please continue your support at a time when it is needed most and appreciated more than ever.

Please just bare with us on this one...

Jamie

www.j-w-racing.co.uk

 

Well, I've dealt with Jamie in the past and in all my years of buying stuff off the internet his service has by far been the best.

Good luck with the little fella, I am sure all will be well. You deserve all the good luck in the world chum.

Quality service and top bloke.

 

good luck Jamie for your family, congratualtions

another vote for top service

 

Thank you!

 

Good luck with the baby,

Hope everything gets sorted.

Pete

ps, another vote for top service.

 

Keep your chin up Jamie

 

As above m8,
And another vote for Top Bloke.

Anthony

 

Sorry for your troubles, with the new baby myself and the wife know exactly what your going through, Good look with everything, It can and will get better.

 

Hope everything sorts itself,great service from a great firm..........

 

Agree with all of the above........

I'm sure the little un will be fine mate, here's hoping 2005 is a little bit more favourable for you

Mike

 

All the best Jamie the Blitz Nur Spec rocks thumbs up from me

 

I hope things work out ok for you all Jamie.

 

Best wishes Jamie, Mrs W. and Scott.

 

Good luck with the little un Jamie, hope you have him home with you soon.

 

Thanks for letting us all know whats going on mate

 

hope the little one's better soon and home

 

Hi,
Jamie hope you and the little fella are ok - I can remember my Daughter going to hospital when she was two and its heart wrenching.

 

Thank you very much for the support everyone, it is much appreciated and reminds me of the great community spirit!

 

I know exactly where you are coming from. We lost £3.5k last month and have just had two notifications saying we are getting chargebacked for a further £1.5 and £1.4k.

Thats £6k straight out of my pocket in the last two months alone.

Mail order companies should start a data base of fraud and share the info. We should do it, we really should

 

And the reason why Im wide awake at 2.22am is because we've just caught a pair of ******* trying to nick our Impreza

 

Good luck with Scott, hope he gets well real soon

Hope everything gets sorted.

Another vote for top service from a top bloke


Mark & Debbie


oh and Jamie, if you have problems in sourcing A Pillar triple pod holders, give me a email/PM I may be able to help

 

Good luck Jamie.

Shout if you need anything.

 

Good luck Jamie - I'm sure everything will be OK.

 

Jamie hope everything is OK mate, Bren what thehell happened mate??
Cheers
Colin

 

Thanks everyone, the little fella has been allowed home today, and we just have to take him to the RVI in Newcastle for some endoscopies which is good news, poor little man has to be fed from an NG tube for a while though, but the main thing he is ok. Hopefully the test reults will show that his pneumonia has gone completely and his feeding problem will just be a matter of time before it fixes itself.

Bren - bad luck mate, but to be honest, this ordeal has made me forget all about the fraud, I'm sure next year will be a good one!

So it's back to a little normality, I am busy picking up mails, orders, refunds, chasing up deliveries, same s*** different day etc etc, lol but at least it feels good to be back in the office and knowing that Scott is only a few feet away and happy just to be home!

 

In all honesty Jamie, your service will still be better than 99% of the other internet business's even if you stay out the office for a week.

Babies are tough little critters, they handle stuff better than us grown ups sometimes.

Excellent news hes back home.

 

LOL thanks Trem!

 

best of luck with the wee one jamie, your service is, as always superb!!

mmmmmmmmm front mount

best wishes for you all,

cheers robin.

 

Congrats with the new arrival, I hope the littl' un gets better soon.

Mine and Mrs Muddy's thoughts are with you both.


Muddy

 

Good news that the little 'un is back home . Just think, 2005 isn't that far away now. Hope it brings better fortune than this year for you .

Tony.