Nick

Hi

Does anyone have an address at Subaru UK to where I can make a complaint about a dealer?

Galley

Morning Nick,
Found this address

Subaru (uk) Limited,
Ryder Street,
West Bromwich,
West Midlands,
B70 0EJ

Not sure if its the lastest

EVOLUTION

have you tried a letter to the dealer principle?


may be worth a try first, but, i wouldnt be at all supprised if all you got was a letter saying its been noted, and they will look into it. Then nothing....


YHPM


John

Alan MaC

Morning Nick,

You can E Mail them at <www.subaru.co.uk>

Kind regards

Alan MAC

Nezz10

Nick - Bridgwater, my home town!

All the main dealers i have tried have always been muppets, would never go to one again.

Just out of interest, which one did you go to? I thought the nearest one was Yeovil.

pslewis

Now, if this was an '**** Licking' thread about how great this clinic and that tuning company was we could all share the name ...........

Pete

EVOLUTION

well pardon me but i was under the impression it was about making a complaint to subaru, or IM



john

pslewis

Yes, and?????????

Pete

SwissTony

iTrader: (19)

doh !! we cant slag off a dealer or company, but we are free to post up happy stories of such companies.

me thinks that is what the doddery old fool was on about

EVOLUTION

then what does your post mean, because from the way im reading it, it has zero relavence to the topic


on saying that, many of your other posts are like this as well lol

pslewis

The point of my post was simply this:-

We cannot name and shame shoddy service - because it can be so subjective and you only get one side of the story and not all of the facts, which is a very good reason.

However, happy clappy fooookin puke inducing **** licking posts stating what lovely service has been given - what nice shiny parts have been supplied - blah, de, blah, de, **** licking, blah, de, blah are hailed as marvellous works of puke art!!

And, in the same way as the complaint .... no-one knows whether the story is true or a blatant advert (look how many happen to be newbies!) - what the circumstances were, whether the item replaced a shoddy item .... and on we go .....

Pete

ben44

WTF?? This person wants to complain... I'm lost, when people kiss **** you winge about how they should complain. Now someone is, your on their thread moaning about... What are you moaning about?

Strange man

EVOLUTION

pete, FFS

What the hell are you babbeling on about now.......


Correct me if im wrong here, but not all people purchasing a subaru will have owned one previously, therefore many will be newbies. And TBH, if i was getting know where with my gripe with a dealer, i would be looking to take it up another level, and if i didnt know how to do that, i would ask. And where normaly would be better to ask, than an enthusiasts site, ie SCOOBYNET.

BUT, and its a big but, If you keep posting crap on here like this, there going to take themselves off to SIDC and i really dont blame them.

He did not post his problem, he asked for a contact, so either just help him out, or go and post crap on another post, there are a few from you to choose from that would fall into the crap catagory.....


john

nufc1892

pslewis done the same to me when , i posted a thread up about knocklinks/oil and it was a genuine question A BIG THANK YOU PSLEWIS YOU REALLY HELPED

BedHog

He does have a point...... just that most don't agree as usual lol

pslewis

You pair of ***** (ben44 and Evolution) simply cannot READ what I have written, only that I have written something!!

I have NO ISSUE with the poster complaining to IM or Subaru UK or whoever about a dealer ......................

The point I am making, and I will attempt to explain - maybe ben44 and Evolution could pool their collective 2 brain cells and 'try' to comprehend???

Someone suggests that the original poster posts that he has had bad service at a main dealer and name the dealer .... but, that would result in the thread being deleted.

However, the **** licking threads are allowed to run - even though they name the dealer.

Do you 'get my point' now Good God some people need guiding along even the simplest of paths

Pete

pslewis

Yes, but we ALL know you are niether a newbie or a thicko when it comes to CockLinks and Oil ...

Pete

nufc1892

just like MrREEE ehhh pete

ben44

pslewis, I did read what you have written and it seemed a bit pointless TBH.

As for the **** comment, Arn't you always going on about keyboard warriors

pslewis

MrReee, where has he gone these days?? I can normally count on him to talk sense!!

Pete

pslewis

You are entitled to your opinion, as I am

Pete

Suresh

Have you forgotten the password?

pslewis

I get automatically logged on .... not sure what my password is these days

Pete

Trap2Terrorist

iTrader: (3)

As nother guy posted, the correct address is:

Subaru (uk) Limited,
Ryder Street,
West Bromwich,
West Midlands,
B70 0EJ
Tel: 0121 557 2112
Fax: 0121 520 5025

IMG Customer Services - 0121 522 2000

A couple of contact details should you hit a brick wall with the "normal" customer services people.

Adrian Hogg - Customer Services Manager
ahogg@imgroup.co.uk

Phil Evans - Director Technical Services (for a technical-based complaint)

Edit: I agree that people are often quick to name "good" companies but not "bad" companies. I named and shamed a Subaru main dealer a few months back following some awful customer services that I received. The moderator in my local SN section (Wales) removed the post from the message board - which I think was taking the pi55. It amounts to censorship and I wasn't "effing and blinding", my post was accurate and factual.

little-ginge

Phil Evans is about as useful as a chocolate teapot, in our experience...

Don't let Subaru UK fob you off if you have a genuine complaint, keep on their tails.

I had to escalate our complaint to Robert Edmiston - Chairman of IM, before we got anywhere with Evans

Fizz

iTrader: (1)

I agree with PSlewis for once.. Scooby 'no negative' net.... so much for the freedom of speech human right.. blah blah blah.. (i'll probably get shot down now!!)

gogsie

I also concour! If the negetive response is factual then it should be aloud. As the moderator cannot be judge of what is factual, if there is a problem and someone takes action against the site then can he not forward the posters details. If he has been slanderess then the poster them self should be held responsible.

urban

iTrader: (1)

Hi,

Firstly, don't lisen to all the crap which has been posted here.
"Complain to him, no wait he's a waste of time, complain to him!", "I can't say what I want without it being removed"

Don't post details of your complaint on here is the fist thing I'd say(not that you probably will).
Second thing I'd advise is contact customer services in IM.
The guy there is very helpfull, and I have no doubt will direct your problem to the relevant person/company.
If you feel your still getting nowhere, then take it further by all means.
But do go through the proper channels first. That's what they're there for.

Shaun

[Davey]

I have to agree its completely pathetic that people can brown nose to get a good deal but they cant give honest opinions when they have been ripped off.

SICKENING!

If you want to complain about stuff freely your more than welcome to do so here:

www.grumpyc*nt.com

speed demoness

all this and all the poor guy asked for was a bloody address/contact point