the following pictures are of an ecu i shipped from South Africa to Seattle. prepare to be shocked! the receiver emailed me these pictures this morning.

the item was shipped using the following courier company:

DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL DHL

i'm completely shocked...i'll bet most anything that DHL will play dumb and completely indemnify themselves. i haven't spoken with them yet. the owner has bought a MOTEC so the loss of the ecu can be contained (it was not insured though) but its still the aspect of service delivery that i expect to be honoured.

www.tari.co.za/images/dhl/IMG_1996.JPG
www.tari.co.za/images/dhl/IMG_1997.JPG
www.tari.co.za/images/dhl/IMG_1998.JPG
www.tari.co.za/images/dhl/IMG_1999.JPG
www.tari.co.za/images/dhl/IMG_2000.JPG

calvin.

 

how can you even ask if thats acceptable ?

That is disgusting, but what baffles me is why the recipient actually sign & accepted it. If I had something in that state delivered to me I would refuse to accept it & contact DHL straight away. I may be wrong, but when you sign for goods delivered, dosn't it say on the form " I accept that the goods were delivered in good condition"

hope you get it sorted mate

 

As you were shipping out of SA , I would suggest that there was a 'local taxation' applied . So much goes missing of anything that may look of value that it's a big risk....


Steve

 

rhetorical question.

it was accepted on the recipients behalf. he only arrived back yesterday.

calvin.

 

Drop it Hide it Lose it.

Deffo should not have signed for it.

 

Calvin, want to send me some KVW brandy and some biltong??

Your Brandy is amaxing stuff

MB

 

That's poor, it's so badly damaged you'd almost suspect it was deliberate

 

Thats disgusting...But the others are right, it should have never been signed for...I`m sure they will now say it was fine when we delivered it.

Or the person who signed for it should have wrote when they signed that packaging was damaged...

Also, cant believe you was sending something like that and didnt take out any insurance with it...You was just asking for trouble...

Anyway, i hope DHL do the right thing and give you some compensation for whats happened..

Good Luck...

 

if only it were as simple as someone not signing it because its damaged. i had a spoiler delivered that was damaged but due to an unplanned holiday someone else took delivery and signed for it, when i confronted the courier they basically said tough its been signed for as delivered in good condition...

 

if you look at the yellow packaging in 1 of the photos there is no way it matches the damage to the contents. how could the receiver have known the extent of the damage?

i have just spoken with DHL and they tell me got stuck in the conveyor belt on the sorting line. brought the whole line to a stop. heck knows why it was even sent on then? also say they dont know how much compensation DHL will be willing to offer since it wasnt insured. waiting for someone from customer care to contact me.

calvin.

 

are you sure its not supposed to look like that...?!

seriously, ive had an issue with that particular company recently...so much so that i gave up in the end...!!!