My brother recently took his mini cooper for two new tyres,

1 hour later got a call from the guy doing the work to say that they have replaced the tyres but one tyre will not inflate due to it being seriously cracked and sent him on his way with one new tyre and one old tyre completely flat

He took the car straight to BMW where they removed the tyre to reveal a 6 inch crack in the wheel which matched up perfectly to 2 big grooves, The BMW garage blamed shear incompetence of the fitter, showing how the grooves have been created by not replaving the tyre correctly causing the crack

On returning to the tyre garage he was confronted buy 3 of the fitters and the manager, who then had a heated argument in the shop floor, as he left to be called a “*****”

Now whats the best way to go about this is in a legal manor. £200 for a new wheel is not the problem here, the attitude stinks and he wants to take this further

Cheers

Rich

 

also does anyone know if there is a different procedure \ tooling for fitting run flats

 

trading standards and a letter headed statement from the bmw garage on how they belive the damage was done at the tyre fitters i had simalar problems when a garage kerbed my brand new 19 inch wheels on my old 5 series

 

cheers

all sorted now .... the "yes im the manager" turned out not to be the manager

all paid out now , my bro really needs to learn how to look after him self

 

all s well that ends well then