View Poll Results: How do you like to make contact? (multiple selections allowed)
Email
32
94.12%
Telephone
19
55.88%
Live Chat
7
20.59%
Gmail Chat
0
0%
MSN Chat
5
14.71%
Skype
0
0%
Contact page on website
10
29.41%
Multiple Choice Poll. Voters: 34. You may not vote on this poll
How do you like to make contact?
10 June 2009 | 05:44 PM
#1
Thread Starter
Former Sponsor
iTrader: (234)
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Posts: 14,406
Likes: 0
From: Over 500ft/lbs of torque @ just 1.1bar
How do you like to make contact?
Following on from the feedback in the last poll on how you would like to pay, we listened and introduced PayPal 
We are always looking for areas on which to improve upon.
We currently don't have a telephone number for retail customers to call us on and were considering it.
How do you like best to contact us or other parts supplier?
Aztec Performance Ltd - ONLINE STORE - BEST UK PRICES GAURANTEED!
Current Discount Codes/Offers:
PayPal now accepted
Aztec Performance - SUPER HIDS - FOR YOUR DRIVING SAFETY - Select your kit
We are always looking for areas on which to improve upon.
We currently don't have a telephone number for retail customers to call us on and were considering it.
How do you like best to contact us or other parts supplier?
Aztec Performance Ltd - ONLINE STORE - BEST UK PRICES GAURANTEED!
Current Discount Codes/Offers:
- OEM Spec Brake Discs from £47.99
- OEM Spec Brake Pads from £24.99
- Extra £10 OFF Rays Lightweight Lock Nuts = SNEXTRA10%RAYS
- 10% OFF Performance Friction Brakes = (NO CODE NEEDED)
- FREE Delivery on Phormula Knock Analysers = SNKS3KS4FDEL
- Super HID Group Buy (£25 OFF) = SNBULKGB0606
PayPal now accepted
Aztec Performance - SUPER HIDS - FOR YOUR DRIVING SAFETY - Select your kit
Last edited by Aztec Performance Ltd; 10 June 2009 at 06:07 PM.
11 June 2009 | 01:24 PM
#4
Thread Starter
Former Sponsor
iTrader: (234)
Joined: Jan 2003
Posts: 14,406
Likes: 0
From: Over 500ft/lbs of torque @ just 1.1bar
Fair point, although we are very sharp on comms.
A telephone line for retail customers is in the pipeline and may add a "request callback" page on the website for now.
A telephone line for retail customers is in the pipeline and may add a "request callback" page on the website for now.
11 June 2009 | 01:29 PM
#5
Simply easier to be able to ring up, have a bit of banter on the phone and speak to a human being, order your parts and give you details. Jobs a good 'un, or thats how I prefer to operate anywho.
Just my opinion Bob
15 June 2009 | 01:56 PM
#7
Moderator
iTrader: (4)
Joined: Jul 2004
Posts: 18,687
Likes: 0
From: The Terry Crews of moderation. P P P P P P POWER!!
Personally, as long as inquiries are dealt with promptly, I'm not too bothered.
E.g. I made an E-mail inquiry to one of the major players on SN about a week ago (probably about £600 for them potentially) and have yet to receive a reply. I got an automated holding PM immediately after and that's it. Fair enough, I could just phone, but it does put you off somewhat when you feel like the people at the other end can't be bothered or are too busy to deal with you, as they haven't responded to the initial inquiry. As a customer, you don't want to feel like YOU are having to chase people to purchase something off them!
The short lesson is: don't provide a means of contact that you can't/don't want to maintain adequately - it does get customers' backs up!
Rant over
E.g. I made an E-mail inquiry to one of the major players on SN about a week ago (probably about £600 for them potentially) and have yet to receive a reply. I got an automated holding PM immediately after and that's it. Fair enough, I could just phone, but it does put you off somewhat when you feel like the people at the other end can't be bothered or are too busy to deal with you, as they haven't responded to the initial inquiry. As a customer, you don't want to feel like YOU are having to chase people to purchase something off them!
The short lesson is: don't provide a means of contact that you can't/don't want to maintain adequately - it does get customers' backs up!
Rant over
Last edited by New_scooby_04; 15 June 2009 at 01:58 PM.
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15 June 2009 | 04:47 PM
#8
Personally, as long as inquiries are dealt with promptly, I'm not too bothered.
E.g. I made an E-mail inquiry to one of the major players on SN about a week ago (probably about £600 for them potentially) and have yet to receive a reply. I got an automated holding PM immediately after and that's it. Fair enough, I could just phone, but it does put you off somewhat when you feel like the people at the other end can't be bothered or are too busy to deal with you, as they haven't responded to the initial inquiry. As a customer, you don't want to feel like YOU are having to chase people to purchase something off them!
The short lesson is: don't provide a means of contact that you can't/don't want to maintain adequately - it does get customers' backs up!
Rant over
E.g. I made an E-mail inquiry to one of the major players on SN about a week ago (probably about £600 for them potentially) and have yet to receive a reply. I got an automated holding PM immediately after and that's it. Fair enough, I could just phone, but it does put you off somewhat when you feel like the people at the other end can't be bothered or are too busy to deal with you, as they haven't responded to the initial inquiry. As a customer, you don't want to feel like YOU are having to chase people to purchase something off them!
The short lesson is: don't provide a means of contact that you can't/don't want to maintain adequately - it does get customers' backs up!
Rant over
Anyways, I'm friendly so take offence people don't wanna talk to me
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