any one else not able to communicate with metasat atm?

 

Lots of people are having issues with it. here are the contact details if you need them

Tom Treacy
Tel. 01905 791710 Fax. 01905 791701
Main Line. 01905 791700
Mobile. 07747 444493
Email. tom.treacy@octotelematics.co.uk
Skype. tommy.treacy



Octo Telematics UK Ltd
Oakmoore Court
Kingswood Road
Hampton Lovett
Droitwich Spa
Worcestershire
WR9 0QH

 

thanks chopperman any one who has already contacted them shed any light?

 

I know of lot of owners club members who have contacted them. They just get a standard reply saying their working on the issue as a matter of urgency. This has been an ongoing problem for weeks now.

 

Its been very intermittent.
I did get a text from the car yesterday several hours after I requested a status.
Other times its responded almost immediately

Apparently its a telecommunications issue in Italy

 

Hi Guys,

I reported issues to them back in April (to Tom). Spoken to them on the phone and also multiple emails. Even spoken to Subaru Customer Service who just directed me back to Metasat.

No further forward with this up till now, just the standard "we are looking into this and will be on contact soon"...

Absolutely cr*p service and useless at doing anything about the problem. I dont understand for the life of me what investigation could take the best part of 3 months to look into/resolve... It's clearly a service related issue if others are having issues too however they're hell bent on blaming other factors for it (i.e. poor mobile phone GSM networks etc..)

If anyone gets any further (more concrete) info on this please let us know!

Cheers

 

How may this affect any insurance cover/claims ?

 

They can still track the cars, its just that we cannot via SMS

 

Anyone still having problems. Just tested it and no reply from car. I also tried to top up my account and the java applet throws an error.

 

Going bust?

 

I managed to log on with no issues, Maybe you need to update javascript.
I text for a status report and did not get an answer but when i triggered my alarm i got the text notification straight away.

 

Mine is working - text and login

 

+39 33 999 43201 # didn't work but 07917 093294 worked fine.

 

just done a sat.status text to +39 33 999 43201 and still waiting for a reply

 

did a sat.status on mine and it works fine..

 

Did you use the +39 number or the 07 number mate?

 

I'm still waiting

 

I used the +39 number last night. I had no problem logging on but couldn't add units for my annual renew. I emailed Tom at Corel today but no reply so far. Oh and my java is up to date. Going to try the other number as only knew of the +39 number.

 

I've just sent an Email to Tom Treacy at metasat/subaru.

 

Sent to both numbers and received report from the 07 number almost immediately

 

+39 yesterday & got a reply 18hrs later. but the 07 number is instant reply

 

is the 07 a new number then?

 

07 number works for mine. Just got to find a way of topping up my annual subs with web not working.

 

Now just had a text telling me the car is 50 miles away. What is going on with this service?

 

I spoke to "TOM"

YES the fault is intermitant

YES they can still track your carduring a SMS fault, BUT only if YOU or POLICE actualyy ask them to do so

NO if during the Fault you car alarm fails to send you the SMS of a fault/Stolen/Overspeed etc. NO ONE actually monitors ANY alarms to either inform you or the Police.

So during these faults(which are VERY common) and your on two weeks Holiday
Your Car METASAT can be sending it's very last 6 TEXT's saying

"Help my door and proximity alarms are going off"
"Help I'm doing 30mph and no ignition on"
"Help I'm doing 130mph and no ignition key"
"Help someone is using my SIM to phone Nigera"
"Help I was Jonny 5 and alive but now I've been Kille........................ddd"

"Hello the weathers better here in Albania"

You come back with a lovelly Tan and an empty Garage I'm certain that the when you report the lose to METSAT the will say.............sorry but we lost the signal 13 days ago......................................and you owe us for 27 calls to Nigera...............thats £198.00 + VAT

Regards

Tony

 

It's been around since I got my car.

Whenever I did a check would get a reply from both numbers, so have started sending requests to the 07 only number now, as the Italian number/network seems to have the problems.

 

I'm sure I've always had a UK number to text, the reply came from an Italian number though

T5NYW - I've always been aware that no one monitors the signals

The bit that really pisses me off is the fact that you can't longer immobilise the car like you could with the previous metasat system

 

I spoke to them yesterday after it took 12 hours for a SAT.STATUS response, was told I should only use the +39 number & not the UK number... told delays were either due to visibility of the car, the mobile network and usual SMS delays or any combination of those factors... not convinced, but as my car's back at the dealers I suppose it could have been out of sight in the workshop.

 

Mine doesnt respond in dealers workshop,yet it works in my garage

 

Web recharge pages working fine..............

Works for MY11 onward cars............